RACHEL JOAHNA JUPLO GALON
La Castellana
Summary
To secure position with a company where I can utilize my skills and continue to grow within the organization.
Overview
14
14
years of professional experience
Work History
Technical Support Representative
CONCENTRIX
08.2022 - Current
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Customer Service Representative
TELETECH
03.2022 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Subject Matter Expert
Concentrix
01.2018 - 02.2022
- Mentored junior team members, contributing to their professional growth and development.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
Customer Service Associate
TRANSCOM, Inc.
07.2017 - 12.2017
Technical Support Representative
TELEPERFORMANCE
02.2015 - 06.2017
Customer Service Associate
TRANSCOM
08.2014 - 11.2014
Customer Service
PANASIATIC SOLUTIONS
04.2013 - 11.2013
Data Encoder
HOYA GLASS DISK
07.2012 - 11.2012
KALAHI-CIDSS, DSWD
06.2011 - 06.2012
Education
Bachelor of Science - Business Administration
La Carlota City College
La Carlota City01.2010
Secondary -
La Granja National High School
La Carlota City01.2006
Skills
- Technical troubleshooting
- Technical support
- Product troubleshooting
- Remote support
- Multitasking Abilities
- Task prioritization
- Quality assurance
- Training and mentoring
Contact Information
09543194699
Educational Qualification
La Carlota City College, Bachelor of Science in Business Administration, 10/01/10, La Granja National High School, 06/01/06
Timeline
Technical Support Representative
CONCENTRIX
08.2022 - Current
Customer Service Representative
TELETECH
03.2022 - 08.2022
Subject Matter Expert
Concentrix
01.2018 - 02.2022
Customer Service Associate
TRANSCOM, Inc.
07.2017 - 12.2017
Technical Support Representative
TELEPERFORMANCE
02.2015 - 06.2017
Customer Service Associate
TRANSCOM
08.2014 - 11.2014
Customer Service
PANASIATIC SOLUTIONS
04.2013 - 11.2013
Data Encoder
HOYA GLASS DISK
07.2012 - 11.2012
KALAHI-CIDSS, DSWD
06.2011 - 06.2012
Bachelor of Science - Business Administration
La Carlota City College
Secondary -
La Granja National High School
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