Summary
Overview
Work History
Education
Skills
Affiliations
Additional Information
Timeline
References
Hobbies
Generic

RACHEL C. VASQUEZ

Antipolo City

Summary

Dynamic product support professional with a strong track record in managing support teams and enhancing customer experiences through effective problem-solving and troubleshooting. Recognized for reliability and adaptability, consistently delivering results by fostering collaborative teamwork and addressing evolving requirements. Expertise in technical support and customer relationship management ensures seamless product usage and high levels of customer satisfaction. Proficient in OneSite, with a proven ability to communicate complex information clearly, driving improvements in user experience and system reliability.

Overview

39
39
years of professional experience

Work History

Product Support

RealPage Philippines, Inc.
01.2024 - 08.2025
  • Company Overview: Affordable Housing Department
  • Provide comprehensive support to property managers and owners regarding OneSite-related concerns.
  • Facilitate Move-In Processing by ensuring accurate documentation and system updates for applicants on the affordable housing waitlist.
  • Coordinate Unit Transfers, verifying unit availability and guiding managers through the transfer process.
  • Support Move-Out Processing and FAS Completion, ensuring resident accounts are balanced and refunds are processed as needed.
  • Assist with Certification Processing to maintain compliance with HUD guidelines.
  • Prepare and submit Housing Assistance Payment (HAP) Vouchers monthly to HUD, ensuring accuracy and timeliness.
  • Post HAP payments in OneSite to maintain accurate financial records.
  • Manage Tenant Ledgers, reviewing and correcting entries for financial accuracy.
  • Process various vouchers required for HUD approval and reimbursement.
  • Guide property managers in generating reports available in OneSite for operational insights.
  • Affordable Housing Department
  • Key Contributions: Ensured regulatory compliance and operational efficiency across multiple properties.
  • Delivered timely and accurate support, enhancing resident satisfaction and property performance.
  • Skills: OneSite Property Management Software, HUD Compliance and Reporting, Customer Service and Technical Support, Troubleshooting and Problem Resolution, Documentation and Process Improvement, Communication and Collaboration, Report Generation and Data Analysis.

Technical Support

RESULTS ALASKA INC.
02.2000 - 01.2024
  • Company Overview: Technical Support Representative - Comcast
  • Served as Level 2/Tier 2 support for Comcast customers, resolving escalated technical issues related to phone, internet, and cable services.
  • Diagnosed and resolved service disruptions, ensuring full operational restoration.
  • Provided step-by-step guidance for connectivity, equipment setup, and configuration issues.
  • Documented all customer interactions and solutions for accurate tracking and follow-up.
  • Delivered exceptional customer service with a professional, empathetic, and solution-oriented approach.
  • Technical Support Representative - Comcast
  • Key Contributions: Played a critical role in minimizing service downtime and enhancing customer satisfaction.
  • Utilized advanced tools and resources unavailable to Tier 1 agents to resolve complex issues efficiently.

Auditor

MASSTOCK VET & MARKETING, INC.
12.2019 - 12.2019
  • Company Overview: Finance Department
  • Managed daily cash disbursements, ensuring all transactions were properly documented and authorized.
  • Accurately recorded daily expenses and verified end-of-day cash balances to maintain financial integrity.
  • Prepared and submitted weekly expense reports and processed petty cash replenishment requests to support ongoing operations.
  • Generated monthly Statements of Account (SOA) for VAS Foods, ensuring completeness and reconciliation of entries.
  • Oversaw supplier accounts and payables, including check preparation and timely issuance of payments.
  • Maintained organized filing systems for financial documents such as receipts, invoices, and payment records.
  • Finance Department
  • Key Contributions: Ensured smooth financial operations and accurate reporting.
  • Supported timely payments and effective documentation practices, enhancing overall organizational efficiency.

Private/Online English Tutor

01.2014 - 11.2018
  • Delivered English language instruction to Korean students via one-on-one sessions and online platforms.
  • Provided tutorial services to local students from Kindergarten to Grade 6, focusing on core subjects and language development.
  • Key Contributions: Enhanced language proficiency and academic performance among diverse student groups.
  • Adapted teaching methods to suit individual learning styles and needs.

Staff

Antipolo City Culture, Arts & Tourism Promotions Office (AnCCATPO)
04.2016 - 06.2016
  • Company Overview: City Government
  • Supported initiatives to promote Antipolo’s cultural heritage and tourism under the City Government.
  • Assisted in organizing events to highlight scenic attractions and generate local revenue.
  • Acted as a front-line representative in promoting Antipolo to residents and neighboring cities.
  • Coordinated community events focused on entertainment and public welfare.
  • Facilitated educational tours showcasing the natural and cultural beauty of Antipolo and the Rizal province.
  • City Government
  • Key Contributions: Strengthened community engagement through cultural and tourism initiatives.
  • Promoted Antipolo’s identity and attractions to a broader audience.

Account Manager

SUNTRUST PROPERTIES, INC.
01.2015 - 06.2015
  • Led direct sales and promotional efforts for condominium developments in Quezon City and Baguio City.
  • Managed and trained a team of Sales Associates, ensuring mastery of property offerings and sales techniques.
  • Disseminated updates on promotional campaigns and company sales blitzes to maintain team alignment.
  • Conducted property presentations and client consultations, playing a key role in closing transactions.
  • Contributed to revenue growth and enhanced brand visibility in competitive urban markets.

Technical Support Representative

TRANSCOM WORLDWIDE PHILS.
03.2008 - 12.2012
  • Provided customer support through multiple chat and email campaigns for Comcast, focusing on billing inquiries, technical troubleshooting, and service coordination.
  • Key responsibilities included: Ecare Chat Campaign: Assisted customers with billing concerns, resolved issues related to cable box functionality, processed orders for new services, and scheduled technician visits or installations.
  • Email Support Campaign: Responded to customer emails regarding internet connectivity issues, offering step-by-step troubleshooting guidance and service recommendations.
  • DTA Chat Campaign: Handled orders for digital terminal adapters (DTAs), including activation and configuration support to ensure seamless service delivery.
  • Demonstrated strong communication skills, technical proficiency, and a customer-first approach in a fast-paced, high-volume support environment.

Inbound Customer Service Representative

PACIFIC HUB INC.
09.2006 - 04.2008
  • Delivered front-line support for postpaid clients via inbound calls, resolving billing inquiries, mobile device issues, and internet connectivity concerns.
  • Provided clear and effective troubleshooting guidance, ensuring swift resolution and high customer satisfaction.
  • Managed account updates and service requests with precision, contributing to improved customer retention and loyalty.
  • Demonstrated strong communication skills and deep product knowledge in a high-volume call center environment.
  • Consistently met performance metrics including first-call resolution, customer satisfaction scores, and call handling time.

Administration Officer

EMC2 ALUMNI ASSOCIATION INC.
02.2005 - 08.2005
  • Provided comprehensive administrative and operational support to the Alumni President and Board of Directors, ensuring the smooth execution of organizational activities and member engagement initiatives.
  • Key contributions included: Prepared and presented monthly income and expense reports to support financial transparency and informed decision-making.
  • Processed payment vouchers, tracked dues, and monitored disbursements to maintain accurate financial records.
  • Maintained and regularly updated the membership database, ensuring data integrity and accessibility.
  • Recorded and distributed minutes from monthly board meetings, facilitating clear communication and accountability.
  • Performed general clerical duties including filing, drafting correspondence, and managing internal documentation.
  • Communicated updates, announcements, and event information to members via email and online messaging platforms.
  • Managed procurement of office supplies and coordinated repairs or replacements to maintain operational readiness.
  • Demonstrated strong organizational skills, attention to detail, and a proactive approach to supporting alumni relations and administrative efficiency.

Marketing Manager

EMPIRE EAST LAND HOLDINGS, INC.
02.2005 - 08.2005
  • Led the marketing and direct sales efforts for the company’s horizontal residential developments, with a primary focus on the Laguna Bel Air Project in Sta. Rosa, Laguna.
  • Played a key role in driving project visibility, customer engagement, and revenue growth through strategic promotional initiatives and team leadership.
  • Core responsibilities included: Developed and executed marketing campaigns to promote residential properties, targeting both local and regional markets.
  • Managed a team of full-time and part-time Marketing Associates, providing training, mentorship, and performance oversight.
  • Conducted regular product knowledge sessions to ensure sales teams were well-versed in project features, pricing, and competitive positioning.
  • Coordinated on-site events, open houses, and client presentations to generate leads and facilitate sales conversions.
  • Collaborated with cross-functional departments to align marketing strategies with overall business goals and project timelines.
  • Monitored market trends and customer feedback to refine promotional tactics and enhance buyer experience.
  • Demonstrated leadership, strategic thinking, and a results-driven approach in a highly competitive real estate environment.

Property Consultant

CENTERFIELD PROPERTIES INC.
04.1997 - 08.1997
  • Served as a technical and financial consultant supporting the marketing and sales of the company’s vertical real estate projects.
  • Provided expert guidance on property features, pricing structures, and investment potential to prospective buyers and stakeholders.
  • Key responsibilities included: Assisted in the development and execution of marketing strategies for condominium and high-rise residential projects.
  • Delivered financial consultations to clients, helping them understand payment schemes, financing options, and long-term value.
  • Collaborated with sales and marketing teams to enhance promotional materials and client presentations.
  • Supported site visits and client meetings, offering detailed insights into project specifications and investment benefits.
  • Contributed to lead generation and client conversion efforts through personalized engagement and product knowledge.
  • Demonstrated strong analytical skills, customer service, and real estate market awareness in a fast-paced sales environment.

Marketing Supervisor

EMPIRE EAST LAND HOLDINGS INC.
05.1996 - 04.1997
  • Oversaw the marketing and direct sales of the company’s horizontal residential projects, ensuring strong market presence and consistent revenue generation.
  • Played a key leadership role in managing and developing a team of full-time and part-time Marketing Associates.
  • Core responsibilities included: Led promotional campaigns for residential developments, targeting key demographics and emerging markets.
  • Supervised day-to-day operations of the sales team, including recruitment, training, performance monitoring, and strategic guidance.
  • Conducted regular product briefings and sales workshops to enhance team knowledge and selling techniques.
  • Collaborated with cross-functional departments to align marketing efforts with project timelines and corporate goals.
  • Monitored market trends and competitor activity to refine sales strategies and maintain competitive advantage.
  • Supported client engagement through site visits, presentations, and personalized consultations to drive conversions.
  • Demonstrated strong leadership, strategic planning, and team-building capabilities in a dynamic real estate environment.

Marketing Secretary

PHARMACIA AB PHILIPPINES
01.1995 - 04.1996
  • Provided high-level administrative and logistical support to the Senior Product Manager, contributing to the smooth execution of marketing operations and product distribution across multiple branches.
  • Key responsibilities included: Coordinated logistics to ensure timely delivery of pharmaceutical products and essential supplies to various branch locations.
  • Performed preliminary analysis of sales reports to support the preparation of monthly financial and performance summaries.
  • Assisted in the creation of monthly marketing presentations, compiling data, visuals, and insights for internal and external stakeholders.
  • Managed day-to-day secretarial tasks including scheduling, correspondence, documentation, and filing.
  • Maintained organized records of inventory, delivery schedules, and promotional materials.
  • Supported cross-functional coordination between marketing, sales, and supply chain teams to streamline operations and enhance efficiency.

Executive Secretary

PERFUMERIA ESPANOL
07.1993 - 10.1994
  • Reported directly to a Spanish General Manager, supporting executive-level operations and distributor engagement.
  • Responsibilities included: Managed daily secretarial tasks such as correspondence, scheduling, and documentation.
  • Coordinated meetings and presentations for prospective product distributors.
  • Assisted in organizing promotional activities and internal communications.

Promotions Assistant

ANDERSON’S INTERNATIONAL
01.1993 - 06.1993
  • Oversaw promotional efforts for E & J Gallo Wines across 7-Eleven chain accounts.
  • Key contributions included: Monitored sales performance and store-level distribution of wine products.
  • Evaluated promotional strategies and provided recommendations to enhance market visibility and sales.
  • Supervised six Gallo Promotions Specialists (GPS) during field promotions.
  • Handled administrative tasks and managed personal paperwork prior to field assignments.

Dept. Secretary, Mail Processing Dept.

WORLDWIDE CHURCH OF GOD
04.1986 - 12.1992
  • Provided broad clerical and operational support within the Mail Processing Department.
  • Notable responsibilities: Performed varied administrative tasks including data entry, filing, and correspondence.
  • Conducted staff training on proprietary software systems used by the organization.
  • Served as facilitator and counselor during seminars, conventions, and summer camps sponsored by the church.

Education

Bachelor of Science - Computer And Information Sciences

AMA
Makati, Metro Manila

Bachelor of Science - Marketing & Management

Southern Mindanao Colleges
Pagadian City, Zamboanga del Sur

Bachelor of Science in Secretarial Administration -

Saint Columbian College
Pagadian City, Zamboanga del Sur

High School Diploma -

Zamboanga Del Sur National High School
Pagadian City, Zamboanga del Sur

Skills

  • OneSite Property Management Software
  • HUD Compliance and Reporting
  • Customer Service and Technical Support
  • Troubleshooting and Problem Resolution
  • Documentation and Process Improvement
  • Communication and Collaboration
  • Report Generation and Data Analysis

Affiliations

Member - Grace Communion International - a born again christian church since I was 3 years old.


Womens' Ministry






Additional Information

Participant of the Father Heart Ministries A school.


Participant of the Vineyard Church Summit in Batam, Indonesia.


Participant of the Vineyard Church Summit in Jakarta, Indonesia.


Attended numerous seminars personality and spiritual growth.


Served as assistant councilor for Summer Education Program sponsored by the church.

Timeline

Product Support

RealPage Philippines, Inc.
01.2024 - 08.2025

Auditor

MASSTOCK VET & MARKETING, INC.
12.2019 - 12.2019

Staff

Antipolo City Culture, Arts & Tourism Promotions Office (AnCCATPO)
04.2016 - 06.2016

Account Manager

SUNTRUST PROPERTIES, INC.
01.2015 - 06.2015

Private/Online English Tutor

01.2014 - 11.2018

Technical Support Representative

TRANSCOM WORLDWIDE PHILS.
03.2008 - 12.2012

Inbound Customer Service Representative

PACIFIC HUB INC.
09.2006 - 04.2008

Administration Officer

EMC2 ALUMNI ASSOCIATION INC.
02.2005 - 08.2005

Marketing Manager

EMPIRE EAST LAND HOLDINGS, INC.
02.2005 - 08.2005

Technical Support

RESULTS ALASKA INC.
02.2000 - 01.2024

Property Consultant

CENTERFIELD PROPERTIES INC.
04.1997 - 08.1997

Marketing Supervisor

EMPIRE EAST LAND HOLDINGS INC.
05.1996 - 04.1997

Marketing Secretary

PHARMACIA AB PHILIPPINES
01.1995 - 04.1996

Executive Secretary

PERFUMERIA ESPANOL
07.1993 - 10.1994

Promotions Assistant

ANDERSON’S INTERNATIONAL
01.1993 - 06.1993

Dept. Secretary, Mail Processing Dept.

WORLDWIDE CHURCH OF GOD
04.1986 - 12.1992

Bachelor of Science - Computer And Information Sciences

AMA

Bachelor of Science - Marketing & Management

Southern Mindanao Colleges

Bachelor of Science in Secretarial Administration -

Saint Columbian College

High School Diploma -

Zamboanga Del Sur National High School

References

Available upon request.

Hobbies

Loves gardening, got lots of plants of different kind but my latest collections are the dwarf Sanseverias.

Part of the worship team at church as a back up singer. 

On weekends, join my Zumba group friends to have fun and lose weight.

Used to be a ballroom dance instructor. It is a family trait, every one loves dancing. 

I love trekking and hiking savoring nature around us. 

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