RACHEL CORPUZ, REA, REB

• Help buyers or renters find houses, condos, commercial spaces, or land that fit their needs and budget.
• Help negotiate the purchase price, rent, payment terms, and other conditions.
• Assist with contracts, offers, disclosures, and other transaction documents.
• Advertise properties through listings, social media, open houses, and other channels.
• Provide information about property prices, locations, market conditions, and the buying/selling process.
• Work with banks, lawyers, appraisers, inspectors, developers, and government offices when needed.
• Coordinate the final steps so ownership or possession can be transferred properly.

• Assisted in billing disputes and ensured accurate invoice.

• Verified and corrected Bill of Lading details.

• Reviewed and updated customer payment receipts.

• Managed customer inquiries via email with timely resolutions.

Maintained accurate data entry and record-keeping.

• Collaborated with internal teams to resolve billing issues.

• Ensured customer account security and handled account inquiries.

• Assisted customers via phone and email with orders, exchanges, returns,

and refunds.

• Resolved billing disputes and processed payments. Provided

order tracking support and delivery updates.

• Managed secure customer inquiries via phone.

• Managed billing, payment, order, return, and refund processes.

• Offered technical support and troubleshooting.

• Managed account changes and order tracking.

Upsold products and services to enhance customer experience.

• Documented transactions and supported colleague