Customer Service Representative
ALORICA ETON CENTRIS
Quezon City, Metro Manila
04.2024 - 02.2026
- Managed inbound customer service calls efficiently, resolving queries and complaints to enhance customer experience.
- Resolved service issues promptly to maximise customer satisfaction and reduce repeat contacts.
- Handled customer service enquiries swiftly and accurately, ensuring effective follow-up actions for resolution.
- Answered product questions and documented feedback and complaints for prompt action.
- Completed customer account enquiries accurately to provide information for resolution.
- Built rapport using courteous, professional communications during every customer interaction.