Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

RACHEL A. ESPINOLA

Quezon City,Metro Manila

Summary

Detail-oriented administrative virtual assistant with BPO experience supporting retail financial operations and customer service. Manages email, calendar scheduling, inbound calls, complaint resolution, and follow-up tasks with high accuracy. Deliver timely customer support while maintaining organized workflows.

Overview

1
1
Certification
2
2
years of professional experience

Work History

Customer Service Representative

ALORICA ETON CENTRIS
Quezon City, Metro Manila
04.2024 - 02.2026
  • Managed inbound customer service calls efficiently, resolving queries and complaints to enhance customer experience.
  • Resolved service issues promptly to maximise customer satisfaction and reduce repeat contacts.
  • Handled customer service enquiries swiftly and accurately, ensuring effective follow-up actions for resolution.
  • Answered product questions and documented feedback and complaints for prompt action.
  • Completed customer account enquiries accurately to provide information for resolution.
  • Built rapport using courteous, professional communications during every customer interaction.

Customer Service Representative (Seasonal Account)

INSPIRO
Quezon City, Metro Manila
11.2023 - 03.2024
  • Resolved service issues promptly, enhancing customer satisfaction across cases.
  • Monitored customer satisfaction metrics to identify trends and proactively address concerns.
  • Developed customer service guidelines and procedures to standardise response times and improve service consistency.

Education

Bachelor - Food Service Management

Sorsogon State University
Sorsogon
01-2017

Skills

  • Customer service
  • Complaint resolution
  • Complaint handling
  • Customer relationship management
  • Satisfaction tracking
  • Email management
  • Time management
  • Multitasking
  • Problem solving
  • Attention to detail
  • Active listening
  • Relationship management
  • Live chat support
  • Time management
  • Live chat support

Certification

  • 2026- Virtual Assistant Training 101-Rene Jr. Enovesco-FOUNDER AND CEO OF RENISSIONCE VA
  • 2026- Social Media Management Training 101-Rene Jr. Enovesco-FOUNDER AND CEO OF RENISSIONCE VA

Timeline

Customer Service Representative

ALORICA ETON CENTRIS
04.2024 - 02.2026

Customer Service Representative (Seasonal Account)

INSPIRO
11.2023 - 03.2024

Bachelor - Food Service Management

Sorsogon State University
RACHEL A. ESPINOLA