RACHEL A. ANTONIO
Baguio City
Summary
I am a dynamic retail professional committed to outstanding customer service with highly proficient in handling consern, thrives in fast-paced deadline-driven environments, committed to accuracy and efficiency as achieved through hard work and attention to detail.
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Advisor
Toyota Baguio City
10.2023 - Current
- Assisted clients in understanding vehicle maintenance needs and service options effectively.
- Provided exceptional customer service by addressing inquiries and resolving concerns promptly.
- Opening and processing job cards for repairs, maintenance and service.
- Calculation & preparation for retail invoicing, internal invoicing and claim handling.
- Acting as a liaison between the mechanic and the customer.
- Coordinated service appointments, ensuring optimal scheduling for technicians and customers.
- Maintained accurate records of services performed, enhancing operational efficiency and client satisfaction.
- Educated customers on product features and benefits, fostering informed decision-making during service visits.
Cashier
KFC - Santiago City Branch
09.2022 - 04.2023
- Resolved customer complaints and answered queries about store products.
- Displayed and restocked merchandise by following brand guidelines.
- Helped customers make product and service selections.
- Calculate payments received during sales and reconcile this with total sales.
- Maintain the values of the company, ensuring you provide the service very well.
Service Crew
Jollibee - Robinson Place Santiago City
12.2019 - 03.2020
- Educated customers on promotions, offers and special events to enhance product sales.
- Reduced customer wait times through optimised checkout processes.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion Throughout.
- Delivered outstanding customer care with proactive sales and listening skills.
- Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
Education
Business management - Marketing
Northeastern College
03-2023
Secondary Education - undefined
Salinugan National Highschool
01.2019
Primary Education - undefined
San Mateo east central Elementary School
01.2013
Skills
- Willing to take challenges
- Good Communication skills
- Good in product recommendations
- Adaptability
- Compassion
- Problem-solving
- Strong work ethic
- Customer service
- Client rapport
- Team collaboration
- Customer relationship management
Certification
- Certificate of participation in Career placement and employment seminar, by commission on higher Education with the theme “Navigating Successful career transition- June 5, 2023
- CABA Convention 2019 with the theme "Ascend out in a CABA Trace:Courage Against the battle of Aggravation- October 2019
- Certificate of participation in CABA Leadership summit 2023 with the theme "transcending youth Capacity for excellent leadership.- april 3.2023
- Member of Young entrepreneurs Association (2019-2023)
- Awarded of an exceptional performance of leadership
- Member of Philippine Junior Marketing Association
- Professional development completed in Marketing management
- Completed professional development in salesmanship
Timeline
Service Advisor
Toyota Baguio City
10.2023 - Current
Cashier
KFC - Santiago City Branch
09.2022 - 04.2023
Service Crew
Jollibee - Robinson Place Santiago City
12.2019 - 03.2020
Secondary Education - undefined
Salinugan National Highschool
Primary Education - undefined
San Mateo east central Elementary School
Business management - Marketing
Northeastern College
References
- Roleza, Magno, Salinungan National HighSchool Coordinator, Liza091977@gmail.com
- Stephanie Joy R., Pastor, PESO Manager of San Mateo Isabela, https://www.facebook.com/drizzle.remigio
Disclaimer
I Affix my signature to authentic and certify that all the data and facts stated above are true and correct to the best of my knowledge and belief.
WORK IMMERSION
- LGU-SAN MATEO SPES (2017-2018)
- Reduced customer wait times through optimised checkout processes.
- Answered questions/inquiries about job placement and job counseling.
- Accomodates various individuals including job seekers, students, out-of school youth. Ithcare and first-aid services at community events.
- On Job Training in Mitsubishi Philippines
- Has satisfactory completed the on job training with 600 hours in Mitsubishi motors-Santiago city, Isabela achieved 95% grades by completing training with accuracy and efficiency.