Racelle Morales
OFW Helpdesk Officer/Customer Service Personnel
46 Santulan, Naic,
Summary
Experienced professional with a strong background in regulatory compliance and Know Your Customer documentation. Proven track record of maintaining adherence to industry standards and implementing effective compliance programs. Known for risk assessment, policy development, compliance audits and reporting, AMLA training, information records processing, and document management.
Overview
8
8
years of professional experience
Work History
OFW Helpdesk Officer
Bangko Mabuhay (A Rural Bank), Inc.
01.2023 - Current
- Manages daily remittance operations and maintaining workflow efficiency
- Supports team in data entry, database management, monthly reporting, and record-keeping tasks, using relevant software systems
- Learned operational procedures to ensure compliance with organizational and remittance partners' standards
- Coordinated communication between departments to enhance collaboration and information flow.
Customer Service Personnel
Bangko Mabuhay (A Rural Bank), Inc.
Tanza, Cavite
01.2023 - Current
- Assists customers with all their needs through in-person, written and phone interactions
- Work with advise customers in opening accounts and performing transactions
- Handles Know Your Customer (KYC) documents both for individual, juridical entity, and high risk accounts under Designated Non-Financial Business and Profession
- Updates multiple databases for monthly reporting
- Drafts and updates multiple operating procedures for Deposit Manual
- Process transfers, check cashing, deposits, withdrawals, atm services, etc. for walk-in customers
- Follow safety and security protocols according to the directives of Bangko Sentral ng Pilipinas, Anti-Money Laundering Council and Philippine Deposit Insurance Corporation
- Conducts training programs on Handling Customers for Frontliners
- Proven ability to learn quickly and adapt to new situations
- Self-motivated, with strong sense of personal responsibility
Compliance Assistant
Bangko Mabuhay (A Rural Bank), Inc.
Tanza, Cavite
11.2017 - 01.2023
- Conducted compliance audits to ensure adherence to regulatory requirements and internal policies
- Took notes on field examinations and specific case details, updated databases and produced reports outlining results of investigations.
- Aided in the preparation of necessary documentation for timely submission to relevant authorities, avoiding penalties or fines.
- Contributed to employee training programs on compliance matters, fostering a culture of awareness and responsibility.
- Conducted Anti-Money Laundering and Terrorist Financing Training for newly hired staff
- Monitored regulatory changes to maintain up-to-date knowledge of applicable laws and standards
- Assisted with development of compliance objectives and strategies
- Coordinated responses to regulatory inquiries, demonstrating company commitment to transparency and cooperation
- Participated in risk assessments, aiding the identification and mitigation of potential compliance issues
- Collaborated with cross-functional teams to streamline compliance processes and improve efficiency
- Conducted thorough literature reviews for accurate reporting
Education
Bachelor of Arts - Journalism and Mass Communication
Cavite State University
Indang, Province Of Cavite, Philippines04.2002
Secretarial Course Certificate - Office Administration
Polytechnic University of The Philippines
Maragondon, Province Of Cavite, Philippines03.1998
Skills
- Compliance Monitoring
- Document Review
- Risk Identification
- Compliance Reporting
- Compliance Testing
- Training and Development
- Risk Assessment
- Research and Analysis
- Policy Interpretation
- Site Inspection
- Know Your Customer
- Customer Service
- Effective Communication
- Strategic Planning
- Operational Efficiency
- Document Management
- Database Management
- Teamwork and Collaboration
- Adaptability and Flexibility
- Multi-tasking
References
- MARINELLE B. DE OCAMPO, Head, Audit Department, Bangko Mabuhay (A Rural Bank), Inc., A. Soriano Highway, Daang Amaya III, Tanza, Cavite 4108, 09061405491
- ZYREEN GAYLE Q. CASTILLO, Remedial Collections Associate, Bank of the Philippine Islands Main Office, Ayala cor. Paseo de Roxas, Makati City, Metro Manila 1226, 09456070375
- JASMIN A. REMEDIO, Head, Credit Risk Management Department, Bangko Mabuhay (A Rural Bank), Inc., A. Soriano Highway, Daang Amaya III, Tanza, Cavite 4108, 09989730447
Timeline
OFW Helpdesk Officer
Bangko Mabuhay (A Rural Bank), Inc.
01.2023 - Current
Customer Service Personnel
Bangko Mabuhay (A Rural Bank), Inc.
01.2023 - Current
Compliance Assistant
Bangko Mabuhay (A Rural Bank), Inc.
11.2017 - 01.2023
Bachelor of Arts - Journalism and Mass Communication
Cavite State University
Secretarial Course Certificate - Office Administration
Polytechnic University of The Philippines