Summary
Overview
Work History
Education
Skills
References
Timeline
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Racelle Morales

Racelle Morales

OFW Helpdesk Officer/Customer Service Personnel
46 Santulan, Naic,

Summary

Experienced professional with a strong background in regulatory compliance and Know Your Customer documentation. Proven track record of maintaining adherence to industry standards and implementing effective compliance programs. Known for risk assessment, policy development, compliance audits and reporting, AMLA training, information records processing, and document management.

Overview

8
8
years of professional experience

Work History

OFW Helpdesk Officer

Bangko Mabuhay (A Rural Bank), Inc.
01.2023 - Current
  • Manages daily remittance operations and maintaining workflow efficiency
  • Supports team in data entry, database management, monthly reporting, and record-keeping tasks, using relevant software systems
  • Learned operational procedures to ensure compliance with organizational and remittance partners' standards
  • Coordinated communication between departments to enhance collaboration and information flow.

Customer Service Personnel

Bangko Mabuhay (A Rural Bank), Inc.
Tanza, Cavite
01.2023 - Current
  • Assists customers with all their needs through in-person, written and phone interactions
  • Work with advise customers in opening accounts and performing transactions
  • Handles Know Your Customer (KYC) documents both for individual, juridical entity, and high risk accounts under Designated Non-Financial Business and Profession
  • Updates multiple databases for monthly reporting
  • Drafts and updates multiple operating procedures for Deposit Manual
  • Process transfers, check cashing, deposits, withdrawals, atm services, etc. for walk-in customers
  • Follow safety and security protocols according to the directives of Bangko Sentral ng Pilipinas, Anti-Money Laundering Council and Philippine Deposit Insurance Corporation
  • Conducts training programs on Handling Customers for Frontliners
  • Proven ability to learn quickly and adapt to new situations
  • Self-motivated, with strong sense of personal responsibility

Compliance Assistant

Bangko Mabuhay (A Rural Bank), Inc.
Tanza, Cavite
11.2017 - 01.2023
  • Conducted compliance audits to ensure adherence to regulatory requirements and internal policies
  • Took notes on field examinations and specific case details, updated databases and produced reports outlining results of investigations.
  • Aided in the preparation of necessary documentation for timely submission to relevant authorities, avoiding penalties or fines.
  • Contributed to employee training programs on compliance matters, fostering a culture of awareness and responsibility.
  • Conducted Anti-Money Laundering and Terrorist Financing Training for newly hired staff
  • Monitored regulatory changes to maintain up-to-date knowledge of applicable laws and standards
  • Assisted with development of compliance objectives and strategies
  • Coordinated responses to regulatory inquiries, demonstrating company commitment to transparency and cooperation
  • Participated in risk assessments, aiding the identification and mitigation of potential compliance issues
  • Collaborated with cross-functional teams to streamline compliance processes and improve efficiency
  • Conducted thorough literature reviews for accurate reporting

Education

Bachelor of Arts - Journalism and Mass Communication

Cavite State University
Indang, Province Of Cavite, Philippines
04.2002

Secretarial Course Certificate - Office Administration

Polytechnic University of The Philippines
Maragondon, Province Of Cavite, Philippines
03.1998

Skills

  • Compliance Monitoring

  • Document Review

  • Risk Identification

  • Compliance Reporting

  • Compliance Testing

  • Training and Development

  • Risk Assessment

  • Research and Analysis

  • Policy Interpretation

  • Site Inspection

  • Know Your Customer

  • Customer Service

  • Effective Communication

  • Strategic Planning

  • Operational Efficiency

  • Document Management

  • Database Management

  • Teamwork and Collaboration

  • Adaptability and Flexibility

  • Multi-tasking

References

  • MARINELLE B. DE OCAMPO, Head, Audit Department, Bangko Mabuhay (A Rural Bank), Inc., A. Soriano Highway, Daang Amaya III, Tanza, Cavite 4108, 09061405491
  • ZYREEN GAYLE Q. CASTILLO, Remedial Collections Associate, Bank of the Philippine Islands Main Office, Ayala cor. Paseo de Roxas, Makati City, Metro Manila 1226, 09456070375
  • JASMIN A. REMEDIO, Head, Credit Risk Management Department, Bangko Mabuhay (A Rural Bank), Inc., A. Soriano Highway, Daang Amaya III, Tanza, Cavite 4108, 09989730447

Timeline

OFW Helpdesk Officer

Bangko Mabuhay (A Rural Bank), Inc.
01.2023 - Current

Customer Service Personnel

Bangko Mabuhay (A Rural Bank), Inc.
01.2023 - Current

Compliance Assistant

Bangko Mabuhay (A Rural Bank), Inc.
11.2017 - 01.2023

Bachelor of Arts - Journalism and Mass Communication

Cavite State University

Secretarial Course Certificate - Office Administration

Polytechnic University of The Philippines

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Racelle MoralesOFW Helpdesk Officer/Customer Service Personnel