Professional experienced in communications and relationship management, skilled in improving collaboration across different functions. Experienced in creating effective lines of communication among different departments.
Hi, I’m
Racel Ann Mae De Luna
Customer Service Representative
Rodriguez,Rizal
Summary
Overview
5
years of professional experience
4
years of post-secondary education
Work History
Square & Level Construction Inc.Rodriguez, Province Of Rizal
Operations Manager
06.2022 - 05.2024
Job overview
- Oversee and coordinate multiple construction projects from initiation to completion.
- Develop detailed project plans, including timelines, budgets, and resource allocation.
- Ensure projects are completed on time, within scope, and within budget.
- Implement and maintain quality control processes to ensure all construction work meets industry standards and specifications.
- Managed over 6 projects per year to achieve the objective of the company.
Majorel CorporationQuezon City, Province Of Metro Manila
Customer Service Representative - Live Chat
08.2019 - 06.2022
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed over 20 customer chats per day
Education
Pamantasan Ng Lungsod Ng MarikinaMarikina City, Metro Manila, Philippines
Bachelor of Science from Information Technology
06.2015 - 04.2019
University Overview
Skills
Customer Service Support
Availability
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Timeline
Operations Manager
Square & Level Construction Inc.
06.2022 - 05.2024
Customer Service Representative - Live Chat
Majorel Corporation
08.2019 - 06.2022
Pamantasan Ng Lungsod Ng Marikina
Bachelor of Science from Information Technology
06.2015 - 04.2019
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