Skilled professional with a strong focus on customer service, problem-solving, technical support, and data entry. Adept at addressing customer concerns, resolving issues efficiently, and managing data with precision using advanced tools. Committed to providing exceptional service and ensuring operational excellence.
Hi, I’m
Racel Arguil
Antipolo City,RIZ
Summary
Overview
3
years of professional experience
Work History
Continuum
Customer Care Associate II
11.2022 - 02.2023
Job overview
- Responsible for engaging with patients, families, and other stakeholders to address inquiries regarding healthcare services or products, while offering general customer service assistance
Collabera
Customer Service Representative II
01.2022 - 03.2022
Job overview
- Handle customer complaints, offer suitable solutions and alternatives within the specified time frame through chat and email, and assist with technical issues such as troubleshooting website and app-related problems
Ttec
Customer Service Representative II
01.2020 - 01.2021
Job overview
- Handle a high volume of incoming chats, calls, and emails while delivering accurate, valid and complete information by utilizing appropriate tools and methods
- Provide exceptional customer support by addressing inquiries, assisting with refunds, and order placements
- Additionally, offer technical support by troubleshooting websites and application to ensure seamless user experience
Education
Dr. Carlos Lanting College
Bachelor of Science from Business administration major in Finance
01.2018
University Overview
3rd year undergraduate
Skills
- Customer Service
- Communication and Interpersonal skills
- Problem-Solving and Conflict Resolution
- Time management
- Attention to detail
- Complaint handling
- Call center experience
- Reporting and analysis
- Payment processing
- Live chat support
- Shipping and delivery
- Email management
- Data entry
Timeline
Customer Care Associate II
Continuum
11.2022 - 02.2023
Customer Service Representative II
Collabera
01.2022 - 03.2022
Customer Service Representative II
Ttec
01.2020 - 01.2021
Dr. Carlos Lanting College
Bachelor of Science from Business administration major in Finance
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