Rabbi Joseph Rabanos

Managed executive calendars, scheduling meetings and coordinating travel arrangements to optimize time efficiency.

• Maintained confidentiality of sensitive documents through proper storage and distribution.
• Processed expenses and reimbursements for executive team and senior management.
• Facilitated effective communication as a liaison between departments.
• Provided administrative support during board meetings, including agenda preparation and minute-taking.
• Conducted research supporting executives in decision-making, presenting findings clearly.
• Prepared and edited presentations for internal meetings and external conferences on behalf of executives.
• Aided recruitment by screening resumes, scheduling interviews, and assisting with candidate selection.

• Enhanced stakeholder communication by creating easy-to-understand visualizations of complex data sets.
• Collaborated with cross-functional teams to optimize workflows and drive process improvements.
• Supported project managers in achieving project goals through timely and accurate data insights.
• Streamlined reporting methods by automating data collection and analysis procedures.
• Implemented quality control measures, ensuring the accuracy and integrity of data used in critical business decisions.
• Conducted market research to identify opportunities for growth and expansion, leading to new business initiatives.
• Evaluated software solutions, participating in vendor selection processes to choose systems that best aligned with company needs.
• Optimized resource allocation through effective budgeting analysis, working closely with finance teams on cost-saving strategies.
• Researched competitors to build report of rising trends in aesthetic medicine markets.
• Created comprehensive documentation for business processes, enhancing overall organizational efficiency and knowledge sharing.
• Improved business processes by identifying inefficiencies and proposing data-driven solutions.
• Identified trends within large datasets, providing valuable insights for management review and action planning.
• Mentored junior team members on analytical techniques and best practices, fostering a culture of continuous learning and improvement.
• Developed complex dashboard and reporting tools to track business performance metrics.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and maintained relationships with clients.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Analyzed and reported on key performance metrics to senior management.
• Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
• Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
• Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
• Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
• Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
• Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
• Motivated team members to surpass their targets, recognizing and rewarding their achievements.
• Led by example, demonstrating commitment and professionalism that inspired team members to excel.
• Developed risk management plans, minimizing potential project disruptions and ensuring timely delivery.

• Developed custom reports to address specific business needs and support decision-making processes.
• Improved existing reporting by researching data sources, compiling data and designing output.
• Provided actionable insights through detailed analysis of complex datasets, driving business improvements.
• Created visually appealing dashboards that effectively communicated key metrics to stakeholders.

• Improved service level performance by identifying trends in real-time data and making necessary adjustments to workforce allocation.
• Reduced absenteeism rates through efficient management of time-off requests and proactive communication with employees.
• Supported operations teams by providing timely and accurate information on agent availability and schedule adherence.
• Optimized schedules, forecasts and other tools to present to management.
• Ensured compliance with labor laws regarding breaks, lunch schedules, overtime, and other applicable regulations governing employee work hours.
• Created a positive work environment that fostered team collaboration; prioritized staff morale through regular check-ins and transparent communication of expectations across all agents'' workflows.
• Managed real-time inbound call traffic across multiple contact center locations.
• Developed comprehensive reporting tools to assist supervisors in tracking key performance indicators related to call center metrics and agent productivity.
• Participated in cross-departmental meetings to align workforce management objectives with overall business goals, fostering a cohesive organizational strategy.

• Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
• Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
• Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
• Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
• Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
• Used ticketing systems to manage and process support actions and requests.
• Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
• Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
• Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
• Collaborated with cross-functional teams to identify recurring issues, developing proactive solutions to minimize future occurrences.
• Mentored new team members on company protocols and best practices for delivering exceptional technical support services.