Summary
Work History
Education
Skills
Educational attainment
Training and seminars attended
Applicant name
Awards
Disclaimer
Timeline
Hi, I’m

Janeth Pacaldo

Tanza

Summary

As a skilled and dedicated professional,I specialize in providing exceptional customer service and sales support to clients. With a strong foundation communication,problem solving,and relationship-building,I excel in understanding customer needs.

Work History

Amplus BPO

Customer Service Sales Representative
03.2024 - 07.2024

Job overview

  • Prospecting and Lead Generation:

Searching for potential customers,identifying their needs,and

qualifying them as leads for sales.

  • Presenting products and Service:

Articulating the value proposition of the company's

offerings,demonstrating features and benefits,and addressing

customer concerns in a clear manner.

  • Negotiating and Closing Deals:

Working with customers to reach mutually beneficial agreements,

addressing pricing concerns,and securing sales.

  • Customer On boarding and Support:

Guiding customers through the initial set up process,addressing

their questions,and providing ongoing support to ensure customer

satisfaction.

Enshored Inc.

BPO Customer Service Representative
04.2020 - 03.2024

Job overview

  • Handling Customer Inquiries:

Answering inbound calls,responding to emails,and engaging in live

chat sessions.

  • Resolving Customer Complaints:

Actively listening to customer concerns,understanding the root cause

of the problem,and providing appropriate solutions ina professional

and empathetic manner.

  • Account Management:

Updating customer accounts,managing account recovery,providing

providing support for billing.

  • Documentation and Reporting:

Maintaining accurate records of customer interactions,transactions,

comments and complain.

KUWAITI AMERICAN FOODSTUFF

Grillz - Supervisor
06.2017 - 09.2019

Job overview

  • Ensuring that standard operation procedures are follows
  • Ensure that (accountability, people, product, machines) are effectively manage
  • Provides effective supervision
  • Observes and implement adherence to cash control system
  • Manage the whole operation during particular shift and ensuring proper execution of all safe procedure
  • Sees to it that necessary preparation is done before that start of the shift and sees to it that all necessary resources are sufficient.

KUWAITI AMERICAN FOODSTUFF

Solidere Lebanese Restaurant - Captain Waitress
06.2016 - 06.2017

KUWAITI AMERICAN FOODSTUFF

POPEYES Louisiana Kitchen - Cashier/Team Member
12.2011 - 10.2015

Job overview

  • Ensuring that standard operation procedures are follows
  • Ensure that (accountability, people, product, machines) are effectively manage
  • Provides effective supervision
  • Observes and implement adherence to cash control system
  • Manage the whole operation during particular shift and ensuring proper execution of all safe procedure
  • Sees to it that necessary preparation is done before that start of the shift and sees to it that all necessary resources are sufficient.

Yellow Cab Pizza

Service Crew Cashier
01.2010 - 10.2011

Job overview

  • Welcome customers and help determine their orders
  • Process customer orders and record them in the restaurant database
  • Relay customers' orders to the kitchen staff
  • Ensure all orders are delivered to the customers in a timely manner.

Major Shopping Management Corporation

Sales Clerk
02.2006 - 11.2006

Education

Assumption College in Davao
Davao City

High School Diploma
04.2001

Skills

Excellent verbal,written,and presentation skills are crucial effectively communicating with customers building rapport,and conveying information clearly Proven ability to identify customer needs,overcome objections,and close deals This includes techniques like active listening,persuasive communication,and understanding customer motivation

Educational attainment

 Assumption College of Davao (Sunday High School Education Program), J.P Cabaguio Avenue, Agdao, Davao City, SY 1999, 2003, Bantacan Elementary School, Bantacan NewBataan Comval Province, SY 1993, 1999

Training and seminars attended

Food Safety Certification Program - 04/07/11 - Yellow Cab Pizza

Applicant name

Janeth O. Pacaldo

Awards

  • Certificate of Appreciation
  • Excellent in Customer Service
  • Employee of the Month
  • Best Suggestive Sell

Disclaimer

I hereby certify that all the above mention is true and correct to the best of my knowledge.

Timeline

Customer Service Sales Representative

Amplus BPO
03.2024 - 07.2024

BPO Customer Service Representative

Enshored Inc.
04.2020 - 03.2024

Grillz - Supervisor

KUWAITI AMERICAN FOODSTUFF
06.2017 - 09.2019

Solidere Lebanese Restaurant - Captain Waitress

KUWAITI AMERICAN FOODSTUFF
06.2016 - 06.2017

POPEYES Louisiana Kitchen - Cashier/Team Member

KUWAITI AMERICAN FOODSTUFF
12.2011 - 10.2015

Service Crew Cashier

Yellow Cab Pizza
01.2010 - 10.2011

Sales Clerk

Major Shopping Management Corporation
02.2006 - 11.2006

Assumption College in Davao

High School Diploma
04.2001
Janeth Pacaldo