As a skilled and dedicated professional,I specialize in providing exceptional customer service and sales support to clients. With a strong foundation communication,problem solving,and relationship-building,I excel in understanding customer needs.
Searching for potential customers,identifying their needs,and
qualifying them as leads for sales.
Articulating the value proposition of the company's
offerings,demonstrating features and benefits,and addressing
customer concerns in a clear manner.
Working with customers to reach mutually beneficial agreements,
addressing pricing concerns,and securing sales.
Guiding customers through the initial set up process,addressing
their questions,and providing ongoing support to ensure customer
satisfaction.
Answering inbound calls,responding to emails,and engaging in live
chat sessions.
Actively listening to customer concerns,understanding the root cause
of the problem,and providing appropriate solutions ina professional
and empathetic manner.
Updating customer accounts,managing account recovery,providing
providing support for billing.
Maintaining accurate records of customer interactions,transactions,
comments and complain.
Excellent verbal,written,and presentation skills are crucial effectively communicating with customers building rapport,and conveying information clearly Proven ability to identify customer needs,overcome objections,and close deals This includes techniques like active listening,persuasive communication,and understanding customer motivation
Assumption College of Davao (Sunday High School Education Program), J.P Cabaguio Avenue, Agdao, Davao City, SY 1999, 2003, Bantacan Elementary School, Bantacan NewBataan Comval Province, SY 1993, 1999