Quennie Lyn Zaulda Nemis

• Ensures walk-in agents, clients and shareholders receive timely, professional assistance and accurate information to retain their business and help generate new ones.
• Monitors and follows through unresolved/ open referred Salesforce CRM cases/requests; coordinates with back-end support units all requests until SR is resolved.
• Cashiering & Collections, Turnover bank collection to roving teller, Opening/Closing of Vault, processed CDM: from counting received money, processed attachments of documents needed in WMS DCR

- Handles level 1 aftersales concerns raised by subscribers and territory partners; provide support in resolving complaints and analyzing supporting documents to resolve complaints.
- Perform technical support via chat, email and call to assist the user in troubleshooting escalate by level 1 agents.
- Cross sell Cignal TV's Products and provides information in
response to inquiries about products and services.
- Serves as direct point of contact for Cignal Customers and
Dealers on after-sales concern.

• Calls customers for verification of account details and activate their Postpaid accounts.
• Activate HRH, VIP, Commercial, Content channel request and residential accounts.
• Worked as fraud detection, handle customers account for activation and verifying legit applications.
• Present reports and initiatives to Department Heads for work improvement.
• Escalates customer issues to Management to ensure customer expectations are met with standard procedures.

• Healthcare account: provides information regarding on the patients benefits and claims.
• Handles and answers calls from Professional Medical Practitioner in USA- International Account (Blue Cross Blue Shield of Minnesota).
• Communicate using the English language to the Providers.
• Works collaboratively and closely with Team Leaders, Support Managers, and training staffs.