Hi, I’m
Quennie Faith Caminade
Customer Support Specialist
Tagaytay, Province of Cavite,CAV
Summary
A professional with strong track in customer support and social media management, specializing in providing exceptional remote assistance and service excellence. Notable projects include order processing and customer communication, managing customer inquiries for e-commerce platforms utilizing Zendesk, and more. Expertise in enhancing client interaction and streamlining operations with strong technical and organizational skills. Proficient in Google Suite, Shopify, Salesforce, and Kustomer, effectively leveraging these tools to optimize workflows and customer satisfaction. Expertise in managing customer success, administrative tasks, client communications, scheduling, and more. Known for effective collaboration and adaptability, ensuring seamless support in dynamic environments.
Overview
2026
years of professional experience
1
Language
Work History
Scalify
Executive Assistant
Job overview
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
Independent Music Artist
Virtual Assistant
06.2021 - 08.2025
Job overview
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
Advantive
Customer Support Specialist Tier 1
11.2022 - 06.2025
Job overview
- Provided assistance and answers to customer inquiries for proprietary Enterprise Resource Planning (ERP) systems via phone and email.
- Troubleshoot and monitor support tickets that have been submitted and communicate with clients when their support ticket has been resolved.
- Solved basic to high-level technical issues ranging from general software questions to advanced API or 3rd party integrations.
- Responds to all new messages in the help center (powered by Salesforce) and answer incoming support tickets in a timely fashion.
- Helped create new knowledge center articles & tutorials with screenshots to assist the client.
- Served as a day-to-day contact for clients, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting a playbook for success.
- Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time.
Budget Blinds
Customer Care Representative
10.2023 - 11.2024
Job overview
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Utilized CRM systems to accurately track customer interactions and update account information.
Havenly
Order Entry Specialist
03.2020 - 05.2024
Job overview
- Identified opportunities for improving workflow efficiency within the order entry department, proposing solutions to management accordingly.
- Improved customer satisfaction by ensuring timely delivery of orders through effective coordination with logistics partners.
- Handled complex or problematic orders with care, working closely with other departments to find satisfactory resolutions that met both company interests and client needs simultaneously.
My Lovely Feline
Social Media Manager
12.2020 - 09.2022
Job overview
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Coordinated influencer partnerships, leveraging their reach to expand brand visibility.
- Streamlined content creation processes, improving efficiency while maintaining quality standards.
- Improved online community sentiment by implementing proactive customer service approach on social media.
My Lovely Feline
Customer Care Representative
12.2020 - 09.2022
Job overview
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
- Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
T-Mobile
Customer Service Representative
08.2018 - 06.2019
Job overview
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
IPSY
Order Entry Specialist
05.2017 - 08.2018
Job overview
- Streamlined order processing time by efficiently organizing and prioritizing workload.
- Reduced order discrepancies with thorough verification of product codes, prices, and shipping details.
Bell Canada
Customer Service Representative
12.2016 - 10.2017
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
University of MindanaoDavao City
Bachelor of Arts from English
04.2001
University Overview
- Degree Awarded with Honors
Medina CollegeOzamiz, Province Of Misamis Occidental, Philippines
Bachelor of Science from Pharmacy
04.2001
University Overview
- Dean's List, First and Second Semester, 2019
University of Southeastern PhilippinesDavao City, Province Of Davao Del Sur, Philippines
Bachelor of Science from Automotive Technology
04.2001
University Overview
- Degree Awarded with Honors
Skills
Administrative support
Timeline
Customer Care Representative
Budget Blinds
10.2023 - 11.2024
Customer Support Specialist Tier 1
Advantive
11.2022 - 06.2025
Virtual Assistant
Independent Music Artist
06.2021 - 08.2025
Social Media Manager
My Lovely Feline
12.2020 - 09.2022
Customer Care Representative
My Lovely Feline
12.2020 - 09.2022
Order Entry Specialist
Havenly
03.2020 - 05.2024
Customer Service Representative
T-Mobile
08.2018 - 06.2019
Order Entry Specialist
IPSY
05.2017 - 08.2018
Customer Service Representative
Bell Canada
12.2016 - 10.2017
University of Mindanao
Bachelor of Arts from English
04.2001
Medina College
Bachelor of Science from Pharmacy
04.2001
University of Southeastern Philippines
Bachelor of Science from Automotive Technology
04.2001
Executive Assistant
Scalify