QUENNIE NAZARENO
City of Talisay
Summary
Dynamic HR Analyst and Trainer with a history of excellence at Accenture, where I was recognized as a top HR analyst. Expert in creating engaging training materials and facilitating sessions internationally. Skilled in HRIS and known for exceptional interpersonal communication. Proven track record in enhancing employee relations and leveraging creative problem-solving to meet diverse training needs.
Overview
18
18
years of professional experience
Work History
HR Analyst
Accenture
08.2021 - Current
been awarded as one of the Top HR analyst
Trainer
Accenture
09.2021 - Current
creates training deck and facilitated trainings virtually in and outside Philippines
Technical Support Representative
Accenture
06.2017 - Current
assisting google pixel's customer in doing basic t/s
Technical Support Representative
Convergys
01.2013 - 04.2017
handling Dell computers, chromebook t/s
awarded as top agent during my stay there and received a lot of commendations from our clients
Customer Service Representative
TeleTech Holdings
10.2006 - 12.2012
Education
Associate of Arts - Computer Science
University of San Carlos
Cebu City, Province Of Cebu, PhilippinesHigh School Diploma -
University of San Carlos-Girls High School
Cebu City, Province Of Cebu, PhilippinesSkills
- New hire training
- Planning and coordination
- Public speaking
- Creative problem solving
- Train-the-trainer
- Group and individual instruction
- Course planning
- Training needs analysis
- Interpersonal communication
- Lesson planning
- Subject matter expertise
- Curriculum planning
- Course development
- Program management
- Materials preparation
- Lesson plan development
- Remote learning
- Student engagement
- Online instruction
- Learning styles
- Online training tools
- Feedback delivery
- Training material updates
- Classroom oversight
- Student rapport
- Grievance procedures
- HRIS expertise
- Diversity and inclusion
- Employee relations
- Exit interviews
- Benefits administration
- Applicant tracking systems
- Training and mentoring
- Team building
- Paperwork processing
- HR training
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Workplace safety
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Decision-making
- Microsoft office
- Relationship building
- Documentation and recordkeeping
- Analytical and critical thinking
- Leadership development
- Task prioritization
- Self motivation
- Interpersonal skills
- Customer relationship management
- Analytical thinking
- Conflict resolution
- Training and development
- Human resources support
- Professionalism
- Human resources management systems
Timeline
Trainer
Accenture
09.2021 - Current
HR Analyst
Accenture
08.2021 - Current
Technical Support Representative
Accenture
06.2017 - Current
Technical Support Representative
Convergys
01.2013 - 04.2017
Customer Service Representative
TeleTech Holdings
10.2006 - 12.2012
Associate of Arts - Computer Science
University of San Carlos
High School Diploma -
University of San Carlos-Girls High School
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