Summary
Overview
Work History
Education
Skills
Timeline
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QUENNIE NAZARENO

City of Talisay

Summary

Dynamic HR Analyst and Trainer with a history of excellence at Accenture, where I was recognized as a top HR analyst. Expert in creating engaging training materials and facilitating sessions internationally. Skilled in HRIS and known for exceptional interpersonal communication. Proven track record in enhancing employee relations and leveraging creative problem-solving to meet diverse training needs.

Overview

18
18
years of professional experience

Work History

HR Analyst

Accenture
08.2021 - Current

been awarded as one of the Top HR analyst

Trainer

Accenture
09.2021 - Current

creates training deck and facilitated trainings virtually in and outside Philippines

Technical Support Representative

Accenture
06.2017 - Current

assisting google pixel's customer in doing basic t/s

Technical Support Representative

Convergys
01.2013 - 04.2017

handling Dell computers, chromebook t/s

awarded as top agent during my stay there and received a lot of commendations from our clients

Customer Service Representative

TeleTech Holdings
10.2006 - 12.2012

Education

Associate of Arts - Computer Science

University of San Carlos
Cebu City, Province Of Cebu, Philippines

High School Diploma -

University of San Carlos-Girls High School
Cebu City, Province Of Cebu, Philippines

Skills

  • New hire training

  • Planning and coordination

  • Public speaking

  • Creative problem solving

  • Train-the-trainer

  • Group and individual instruction

  • Course planning

  • Training needs analysis

  • Interpersonal communication

  • Lesson planning

  • Subject matter expertise

  • Curriculum planning

  • Course development

  • Program management

  • Materials preparation

  • Lesson plan development

  • Remote learning

  • Student engagement

  • Online instruction

  • Learning styles

  • Online training tools

  • Feedback delivery

  • Training material updates

  • Classroom oversight

  • Student rapport

  • Grievance procedures

  • HRIS expertise

  • Diversity and inclusion

  • Employee relations

  • Exit interviews

  • Benefits administration

  • Applicant tracking systems

  • Training and mentoring

  • Team building

  • Paperwork processing

  • HR training

  • Problem-solving

  • Time management

  • Attention to detail

  • Problem-solving abilities

  • Multitasking

  • Multitasking Abilities

  • Reliability

  • Workplace safety

  • Excellent communication

  • Organizational skills

  • Active listening

  • Effective communication

  • Decision-making

  • Microsoft office

  • Relationship building

  • Documentation and recordkeeping

  • Analytical and critical thinking

  • Leadership development

  • Task prioritization

  • Self motivation

  • Interpersonal skills

  • Customer relationship management

  • Analytical thinking

  • Conflict resolution

  • Training and development

  • Human resources support

  • Professionalism

  • Human resources management systems

Timeline

Trainer

Accenture
09.2021 - Current

HR Analyst

Accenture
08.2021 - Current

Technical Support Representative

Accenture
06.2017 - Current

Technical Support Representative

Convergys
01.2013 - 04.2017

Customer Service Representative

TeleTech Holdings
10.2006 - 12.2012

Associate of Arts - Computer Science

University of San Carlos

High School Diploma -

University of San Carlos-Girls High School

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QUENNIE NAZARENO