Quennie Gamuza
Virtual Assistant
Limay,LAG
Summary
Virtual Assistant skilled in remote admin and customer support. Known for professionalism, effective communication, and precise task execution. Consistently exceeds expectations in support and admin roles.
Overview
6
6
years of professional experience
Work History
Appoint Setter | Virtual Assistant
Alpha Clean Air
New York (Remote)
06.2023 - Current
- Ability to communicate professionally and persuasively to encourage appointment confirmations
- Ensure that appointments are well-scheduled and don't overlap
- Be prompt in confirming appointments and sending reminders
- Ensure privacy and data security in all interactions
- Handle inquiries and concerns professionally to ensure a positive experience.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
Customer Service Representative
Royale Business Club International
Quezon City
08.2018 - 02.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Evaluated property conditions and recommended improvements.
- Executed record filing system to improve document organization and management.
Appointment Scheduler
Franchise Siomai King
Quezon City
09.2022 - 06.2023
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
- Assisted in training new staff members on scheduling software, company policies, and best practices for exceptional customer service.
- Maintained a comprehensive understanding of company policies and procedures in order to effectively communicate them to clients during the scheduling process.
Education
Hospitality & Restaurant Services - Hospitality Administration And Management
Bestlink College of The Philippines
San Jose Del Monte , Bulacan03.2018
English Language Proficiency - Communications
Adv. Competencies Manpower Tech Academy
San Jose Del Monte, Province Of Bulacan, Philippines03.2018
High School Diploma -
Joyful Angels Academy
San Jose Del Monte, Province Of Bulacan, Philippines 05.2001 -
Skills
Injury Prevention
Strength training
Corrective Actions
Equipment monitoring
Strategic Thinking
Flexibility training
Timeline
Appoint Setter | Virtual Assistant
Alpha Clean Air
06.2023 - Current
Appointment Scheduler
Franchise Siomai King
09.2022 - 06.2023
Customer Service Representative
Royale Business Club International
08.2018 - 02.2020
High School Diploma -
Joyful Angels Academy
05.2001 -
Hospitality & Restaurant Services - Hospitality Administration And Management
Bestlink College of The Philippines
English Language Proficiency - Communications
Adv. Competencies Manpower Tech Academy