QUENIE NICOLE CARUANA
Cebu City
Summary
Customer-focused Events Executive, passionate about delivering outstanding quality and service with a vast experience in coordinating conferences, events, functions, banquets and seminars. Dedicated individual with experience in achieving tangible results and cross-team collaboration. Supportive team player with a background in Food and Beverage service and dedicated to serving customers and providing them with an exceptional dining experience. Meets job demands and deadlines through dedication to quality and diligent work ethic.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Events Executive
Clark Marriott Hotel
11.2021 - Current
- Produce monthly catering reports and monitor function and events schedules and track upsell report
- Manage and execute corporate events, conferences, and seminars
- Act as a one-stop shop for clients for detailed event planning and work closely with banquet operations, rooms division operation, food & beverage management, finance department, and external suppliers
- Execute coordination meetings, pre-conference, and Banquet Event Order meetings to ensure that all the details are coordinated to all the departments for seamless event execution
- Send all correspondence to clients regarding banquet events, such as external banquet event order, amendments, etc
- Work closely with the Sales Team to achieve sales target.
Event Planning Specialist
Courtyard by Marriott Iloilo
09.2019 - 10.2020
- Collaborate and work closely with clients to discuss all aspects of event details including venue selection, budgets, number of guests, catering requirements, and timelines
- Conduct final inspections on the day of the event to ensure everything adheres to the client’s standards
- Manage all event setup, tear down, and follow-up processes
- Develop and maintain professional relationships with the supplier to achieve all client’s objectives and prepare expense reports according to company policies
- Perform various clerical tasks including encoding, answering phone calls and inquiries, sending emails to clients, scheduling meetings, pre-event meetings, folder filing, and consolidate client’s folio for accurate billing arrangement.
Food and Beverage Server
Courtyard by Marriott Iloilo
03.2018 - 09.2019
- Execute multitasking through being a bartender, waitress, receptionist, and a cashier at the same time
- Comply with the hotel’s health and safety policies and procedures
- Establish good rapport to customers in a professional manner and attend guests concerns and queries politely
- Actively practice upselling to increase revenue
- Prepare bills for beverage and meal orders, handle cash and credit transactions and accurately report daily transactions.
Food Attendant
Cebu City Marriott Hotel
02.2017 - 01.2018
- Handle multiple tasks at once as a server, bartender, and cashier
- Respond to all queries about food and beverage, take orders and send it to the kitchen through POS system
- Ensure quality food and beverage service all throughout the operation to provide an excellent customer service
- Ensure accurate billing process and apply standard billing procedure
- Apply health and safety regulations at all times and comply with equipment usage guidelines.
Education
Bachelor of Science - Hospitality Management
Cebu Technological University
Argao, Cebu01.2017
Skills
- Customer service-driven
- Accustomed to shift work
- Dedicated team player
- Computer literate
- Point of Sale (POS) system
- Event planning
- Meetings and events management
- Catering coordination
- Organizational skills
- Onsite Execution
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Multitasking Abilities
Certification
Sales and Service Foundations
Awards
- Team Leader of the Month Nominee, Clark Marriott Hotel, September 2022
- Associate of the Month, Courtyard by Marriott Iloilo, February 2020
- Associate of the Month, Courtyard by Marriott Iloilo, April 2019
- Associate of the Second Quarter Nominee, Courtyard by Marriott Iloilo, 2019
- Associate of the Month Nominee, Courtyard by Marriott Iloilo, February 2020
- Associate of the Month Nominee, Courtyard by Marriott Iloilo, April 2019
- Associate of the Month Nominee, Courtyard by Marriott Iloilo, September 2018
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Work-life balanceCareer advancementHealthcare benefitsCompany CulturePaid time offPaid sick leavePersonal development programsQuote
It is never too late to be what you might have been.
George Eliot
Languages
English
Advanced (C1)
Interests
Sports
Business
Timeline
Events Executive
Clark Marriott Hotel
11.2021 - Current
Event Planning Specialist
Courtyard by Marriott Iloilo
09.2019 - 10.2020
Food and Beverage Server
Courtyard by Marriott Iloilo
03.2018 - 09.2019
Food Attendant
Cebu City Marriott Hotel
02.2017 - 01.2018
Bachelor of Science - Hospitality Management
Cebu Technological University
Similar Profiles
Hanna YelisieievaHanna Yelisieieva
Housekeeper at Delta Hotel by Marriott HotelHousekeeper at Delta Hotel by Marriott Hotel
Anjanette WellsAnjanette Wells
Customer Service Agent at Kahler Grand Hotel & Marriott Hotel RochesterCustomer Service Agent at Kahler Grand Hotel & Marriott Hotel Rochester
Grace WielandGrace Wieland
AREA CATERING SALES MANAGER at Kahler Grand Hotel & Marriott Hotel RochesterAREA CATERING SALES MANAGER at Kahler Grand Hotel & Marriott Hotel Rochester