Quenessa Magalong
Housekeeping Staff
Makati City
Summary
Dedicated housekeeping professional with experience at Aster Sanad, excelling in cleaning procedures and guest relations. Proven ability to maintain high health and hygiene standards while collaborating effectively with team members. Detail-oriented and hardworking, I ensure rooms are impeccably prepared and stocked with necessary supplies, enhancing guest satisfaction.
Overview
2021
2021
years of professional experience
1
1
Certification
Work History
Housekeeping Staff Member
Aster Sanad
10.2018 - 10.2020
Cashier
Walter Mart Corporation
2004 - 2005
- Processed customer transactions efficiently, ensuring accurate cash handling and maintaining a balanced register at all times.
- Assisted customers with inquiries and product location, enhancing overall shopping experience through effective communication.
- Managed inventory levels, restocking items promptly to maintain product availability and organization on the sales floor.
- Collaborated with team members to improve checkout speed, leading to increased customer satisfaction and reduced wait times.
- Maintained cleanliness and organization of checkout areas, contributing to a safe and welcoming shopping environment for customers.
- Monitored and reported discrepancies in cash drawers, ensuring adherence to financial accuracy and accountability protocols.
- Engaged in promotions and product upselling, contributing to store sales goals and enhancing customer engagement.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Helped customers complete purchases, locate items, and join reward programs.
Store Crew
Jollibee Foods Corporation
12.2003 - 05.2004
- Provided excellent customer service by promptly addressing inquiries and ensuring a positive dining experience for guests.
- Restocked food supplies and maintained cleanliness in the kitchen, contributing to efficient kitchen operations and food safety.
- Assisted in training new crew members on operational procedures and customer service protocols to enhance team performance.
- Monitored inventory levels and reported shortages to management, ensuring timely restocking of essential items for smooth operations.
- Collaborated with team members to optimize workflow during peak hours, resulting in reduced wait times for customers.
- Conducted regular quality checks on food items and equipment, maintaining high standards of cleanliness and safety compliance.
- Engaged with customers to promote special promotions, effectively increasing awareness of menu offerings and driving sales.
- Supported management in implementing new operational initiatives, contributing to overall process improvement and efficiency in service delivery.
- Provided exceptional customer service by actively listening to customer needs and offering relevant solutions based on their preferences.
Store Crew
Jollibee Foods Corporation
10.2002 - 03.2003
Binder
Load Star Printing Press
2003 - 2003
- Operated binding machines to produce high-quality printed materials, ensuring compliance with production timelines and specifications.
- Conducted quality checks on finished products to maintain consistency and uphold company standards for customer satisfaction.
- Assisted in organizing and preparing materials for binding processes, contributing to streamlined workflow and efficient production.
- Collaborated with team members to troubleshoot machine issues, minimizing downtime and enhancing overall operational efficiency.
- Maintained a clean and organized workspace, adhering to safety protocols and promoting a safe working environment.
- Implemented process improvements to enhance binding accuracy, resulting in higher quality outputs and reduced waste.
Store Crew
Jollibee Foods Corporation
09.2000 - 05.2001
- Delivered exceptional customer service by efficiently processing orders and addressing inquiries to enhance guest satisfaction.
- Maintained cleanliness and organization of the dining area, ensuring a welcoming environment for all customers.
- Assisted in inventory management by restocking supplies and tracking product levels to support operational efficiency.
- Collaborated with team members to execute promotional campaigns, contributing to increased customer engagement and sales.
- Implemented efficient food preparation techniques, improving service speed and maintaining high food quality standards.
- Monitored food safety practices and compliance, ensuring adherence to health regulations and enhancing customer trust.
- Engaged with customers to gather feedback, facilitating improvements in service delivery and overall experience.
- Assisted in maintaining a safe working environment by adhering to all safety guidelines and reporting any hazards immediately.
Store Crew
Jollibee Foods Corporation
03.2000 - 08.2000
Store Crew
Jollibee Foods Corporation
05.1999 - 11.1999
Store Crew
Jollibee Foods Corporation
10.1998 - 11.1999
Education
Bachelor of Science -
Philippine Christian University
Taft Avenue,ManilaSkills
Cleaning procedures
Room inspections
Laundry management
Inventory control
Attention to detail
Team collaboration
Waste disposal
Safety protocols
Chemical handling
Guest relations
Health and hygiene standards
Checklist management
Cleaning expertise
Dusting surfaces
Vacuuming and sweeping
Housekeeping
Mopping and sweeping
Cleaning and organizing
Restroom detailing
Ordering cleaning supplies
FLUENT IN LANGUAGE
Detail-oriented
Room preparation
Hardworking,
Certification
Certificate of Appreciation
Timeline
Housekeeping Staff Member
Aster Sanad
10.2018 - 10.2020
Store Crew
Jollibee Foods Corporation
12.2003 - 05.2004
Store Crew
Jollibee Foods Corporation
10.2002 - 03.2003
Store Crew
Jollibee Foods Corporation
09.2000 - 05.2001
Store Crew
Jollibee Foods Corporation
03.2000 - 08.2000
Store Crew
Jollibee Foods Corporation
05.1999 - 11.1999
Store Crew
Jollibee Foods Corporation
10.1998 - 11.1999
Cashier
Walter Mart Corporation
2004 - 2005
Binder
Load Star Printing Press
2003 - 2003
Bachelor of Science -
Philippine Christian University