Queenie Hazel Magallones
Banilad, Cebu City,Catholic
Summary
Versatile and experienced professional with a background in call center operations, sales, English teaching, and Medical English. Skilled in customer service, sales and retention, client communication, problem-solving, and professional English instruction. Experienced in handling diverse customers, achieving sales targets, resolving concerns, and communicating complex information clearly and effectively, with additional knowledge of healthcare and medical terminology.
Overview
14
14
years of professional experience
Work History
DENTAL APPOINTMENT SETTER
XTENDOPS PHILIPPINES
Cebu, Philippines
06.2026 - Current
- Detail-oriented Dental Appointment Setter with strong communication and customer service skills, experienced in handling patient inquiries, scheduling and confirming dental appointments, managing follow-ups, and providing accurate information about dental services. Skilled in building rapport with patients, addressing concerns, maintaining organised records, and ensuring a smooth and positive patient experience.
SALES AND RETENTION SPECIALIST
XTENDOPS PHIL
Cebu, Philippines
09.2022 - 05.2026
- Results-driven Retention Specialist with strong communication, problem-solving, and customer relationship skills. Experienced in identifying customer concerns, addressing objections, resolving issues, and presenting tailored solutions to improve customer satisfaction and retention. Skilled in handling cancellation requests, negotiating appropriate offers, and building positive customer relationships while meeting retention and performance targets.
TECHNICAL SERVICE REPRESENTATIVE
TELETECH
Cebu, Philippines
02.2022 - 07.2022
- Dedicated Technical Service Representative with strong problem-solving and communication skills, experienced in troubleshooting technical issues, assisting customers with products and services, and providing clear and effective solutions. Skilled in handling customer inquiries, resolving concerns efficiently, documenting technical issues, and delivering excellent customer support while maintaining high service standards.
SALES REPRESENTATIVE
TELETECH
Cebu, Philippines
09.2020 - 01.2021
- Results-driven Sales Representative with strong communication and customer service skills, experienced in identifying customer needs, presenting products and services, handling inquiries, and building lasting client relationships. Skilled in achieving sales targets, negotiating effectively, and providing excellent customer experiences while contributing to business growth.
ESL TEACHER, ASSISTING MEDICAL PRACTITIONERS
PROMINENT BUSINESS SOLUTION CORPORATION
Cebu, Philippines
05.2015 - 03.2020
- Provided English language instruction in a medical setting, focusing on professional communication, medical terminology, grammar, pronunciation, and fluency. Developed engaging lessons and activities tailored to healthcare professionals, assessed student progress, and provided constructive feedback to improve workplace communication skills.
ENGLISH SECOND LANGUAGE TEACHER
JK EASY ENGLISH
Cebu, Philippines
08.2012 - 03.2014
- Experienced English Teacher skilled in delivering engaging lessons that develop students’ speaking, listening, reading, writing, grammar, and pronunciation skills. Creates supportive learning environments, adapts lessons to individual needs, assesses student progress, and provides constructive feedback to improve English proficiency and communication confidence.
Education
Bachelor of Science - nursing
University Of Bohol
Tagbilaran, BOH01-2011
Skills
- adaptability
- teamwork
- communication
- customer service
- active listening
- Technical support
References
- Karl Anthony Ayen
Accenture, Senior Manager
09454156007
- Karla Mae Arnado
Golden Topper, Manager
09057428595
Timeline
DENTAL APPOINTMENT SETTER
XTENDOPS PHILIPPINES
06.2026 - Current
SALES AND RETENTION SPECIALIST
XTENDOPS PHIL
09.2022 - 05.2026
TECHNICAL SERVICE REPRESENTATIVE
TELETECH
02.2022 - 07.2022
SALES REPRESENTATIVE
TELETECH
09.2020 - 01.2021
ESL TEACHER, ASSISTING MEDICAL PRACTITIONERS
PROMINENT BUSINESS SOLUTION CORPORATION
05.2015 - 03.2020
ENGLISH SECOND LANGUAGE TEACHER
JK EASY ENGLISH
08.2012 - 03.2014
Bachelor of Science - nursing
University Of Bohol