Queendee R. Asis-Fiesta
Tarlac City,Philippines
Summary
Results-driven Administrative Officer with over 7 years of experience enhancing operational efficiency and marketing performance for international teams. Led campaign optimisation and collateral redesign, producing impactful executive presentations and reports. Skilled in SAP Oracle, Mendix CRM, advanced Excel, Google Workspace, and Canva. Experienced in managing high-volume e-commerce support, resolving logistical challenges to elevate customer satisfaction.
Overview
2
2
Languages
1
1
Certification
7
7
years of professional experience
Work History
Administrative Officer
Charoen Pokphand Foods Phils Corp.
Tarlac, Philippines
06.2019 - Current
- Administrative and Sales Support — supported executives and a 150 person international team to improve marketing performance and drive product revenue. Optimized marketing campaigns and redesigned collateral, increasing marketing effectiveness. Prepared executive-level presentations and monthly reports for international leadership, enhancing clarity and supporting informed decision-making. Managed executive calendars, meetings, complex travel arrangements, and confidential records; drafted memoranda and notices to streamline internal communications. Processed SAP/Oracle transactions including reimbursements, goods receipts, and purchase orders (OPoversea); created and maintained customer records in Mendix. Designed daily marketing materials in Canva and maintained Google Workspace (Gmail, Calendar, Sheets, Slides, Drive); produced advanced Excel reports using pivot tables. Facilitated monthly cross-functional meetings for 50+ attendees, coordinating actions with global teams to drive collaborative initiatives. Conducted internal ISO audits to ensure compliance with standards.
- Managed daily office operations, maintaining efficient workflow and meeting administrative deadlines.
- Handled daily office activities, including data entry and database auditing, maintaining smooth operations.
CSR – E-Commerce & Dropshipping Operations
UK-Based Employer
, UK
10.2023 - 10.2025
- Supported e-commerce dropshipping operation as part-time customer service representative, managing 700+ daily customer tickets on delivery delays, defective items, refund requests, and general inquiries. Managed 700+ daily customer tickets, addressing delivery delays, defective items, refund requests, and general inquiries with clear, timely responses. Processed refunds, updated orders, and checked tracking in Shopify to resolve issues and maintain accurate order records. Monitored and reported ticket volumes, common issues, and trends using Google Sheets to identify areas for improvement. Collaborated with fulfillment and suppliers to address root causes of repeat issues, enhancing overall customer satisfaction.
- Addressed customer service enquires quickly and accurately.
- Assisted customers with product-related questions, feedback and complaints.
- Maximised customer satisfaction by resolving service issues promptly.
Education
Bachelor of Business Administration - Major in Financial Management
Tarlac State University
Tarlac City, TAR 2014 - 2019
Skills
- SAP transactions
- Data analysis
- Process optimization
- Marketing strategy
- Sales analysis
- ISO auditing
- Administrative tasks
- Document control
Languages
English
Proficient
C2
Filipino
Proficient
C2
Certification
- Apr 2026-Apr 2026 Generative AI
Caturay Gerona, Tarlac
- Feb 2026- Feb 2026 Internal Quality Audit
PDCA Consulting and Training Services - Caturay Gerona Tarlac
- Sept 2025- Sept 2025 Leading Performance Workshop
Zoetis - San Fernando, Pampanga
- Feb 2020- Jul 2020 Future Leadership Program
CP Group - Bangkok, Thailand
Timeline
CSR – E-Commerce & Dropshipping Operations
UK-Based Employer
10.2023 - 10.2025
Administrative Officer
Charoen Pokphand Foods Phils Corp.
06.2019 - Current
Bachelor of Business Administration - Major in Financial Management
Tarlac State University
2014 - 2019