Queen Ann Esper Libo-on

• Reached out to leads engaged through posts.
• Respond to direct messages, comments, and inquiries on Instagram and Facebook.
• Ask strategic questions to qualify leads based on interest, budget, and readiness for coaching.
• Coordinated discovery call appointments. Ensure prospects are reminded about their scheduled call to reduce no-shows.

Engaged with initially unresponsive leads to secure bookings.

Track conversations and update the coach about potential clients’ progress.

Document all conversations and lead interactions in a designated CRM or tracking tool.

• Initiated out-bound daily calls to introduce customers to services offered.
• Used provided call list to sort, organize using Monday.com CRM and prioritize before making outbound calls to potential customers.
• Maintained a high level of knowledge about company services, enabling effective communication with potential clients during cold calls.
• Maintained detailed records of all appointment setting activities, ensuring accurate reporting and analysis of key performance metrics.

• Managed social media accounts for increased brand visibility, engagement, and growth across multiple platforms.
• Enhanced client satisfaction by providing exceptional customer service through prompt and professional email correspondence.
• Increased team efficiency by scheduling appointments, meetings, and conference calls for multiple executives.
• Demonstrated adaptability flexibility when managing multiple priorities shifting deadlines adjusting work plans accordingly meet evolving needs.

• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Delivered prompt service to prioritize customer needs.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.