Queena Alexa Diong
Dubai
Summary
Proven team player and adept at espresso machine operation, I enhanced customer satisfaction at Bistro Group by coaching staff in effective communication and problem-solving. My tenure at Enoc Retail Lcc saw a streamlined service, promoting a positive and efficient workplace. Achievements include elevating teamwork and maintaining high-quality standards, underpinning my adaptable and collaborative approach.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Barista
Enoc Retail Lcc
12.2017 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Controlled line and crowd with quick, efficient service.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
FOH Head in Store Trainer
Bistro Group Of Restaurant Concepts
08.2015 - 11.2017
- Generated higher customer satisfaction rates by coaching employees on effective communication techniques and problem-solving strategies.
- Evaluated staff members'' progress regularly, providing constructive feedback and personalized coaching for continuous improvement.
- Strengthened teamwork dynamics by facilitating group activities and discussions tailored to improve collaboration efforts within the workplace.
- Provided coaching and mentoring to employees.
- Established and maintained quality control standards.
Education
Bachelor of Science - Hotel And Restaurant Management
San Sebastian College- Recoletos
Manila, Metro Manila, Philippines03-2012
Skills
- POS systems
- Team player
- Adaptable and flexible
- Time management
- Friendly and outgoing
- Attention to detail
Certification
Basic Food Hygiene Training
EHS ( Environmental Health and Safety)
Timeline
Barista
Enoc Retail Lcc
12.2017 - Current
FOH Head in Store Trainer
Bistro Group Of Restaurant Concepts
08.2015 - 11.2017
Basic Food Hygiene Training
EHS ( Environmental Health and Safety)
Bachelor of Science - Hotel And Restaurant Management
San Sebastian College- Recoletos
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