Pyrrhus Kim Paqueen

• Credit repair specialist.
• Speak with customers directly over the phone.
• Handle and resolve customer complaints, and manage accounts.
• Write emails, create tasks, review and resolve tickets.
• Organize workflow to meet customer time frames.
• Direct requests and unresolved issues to designated resource.
• Keep records of customer interactions and transactions.
• Record details of inquiries, comments and complaints.

● Interact with customers as needed, providing exceptional customer service.

● Performs technical/basic troubleshooting, software and hardware repair of Mac and other apple iOS device.

● Explain to client and customer the diagnosis or problem of iOS units. ● Perform routine inspection, testing, and repair of Iphones, Ipads, MacBook and Other iOS devices.

● Accurately document repairs and parts information on repair tracking documents/work orders and in point of the sale computer tracking system.

● IT Support relating to technical issues involving Microsoft's core business applications and operating systems.

● Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls and security.

● Basic remote access solution implementation and support: VPN, Terminal services, screenconnect and Bomgar.

● Monitor the remote monitoring and management alerts and notifications, and respond accordingly through service tickets

● System documentations maintenance and review in ConnectWise

● Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

● Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;

● Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;

● Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, cable, telephone and more;

● Redirect problems to appropriate resource;

● Accurately process and record call transactions using a computer and designated tracking software;

● Follow up and make scheduled call backs to customers where necessary

● Deliver service and support to end-users over the phone, e-mail or chat.

● Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;

● Diagnose and resolve technical hardware and software issues involving internet connectivity in all their Netgear products;

● Assesses customer's networking devices (SOHO); identifying sales opportunities.

● Develops sales opportunities by identifying potential accounts; building rapport; providing technical information and explanations.

● Manage full service, sample only, ad hoc, tracking, national and international projects.

● Set up and implement new and on-going projects. Set client expectations and project delivery timelines.

● Project coordination with other client service groups.

● Project coordination with external partners including translation agencies and network partners.

● Ensure timely delivery by all groups involved in all project phases.

● Provide timely status reports, project analysis and recommendations. ● Ensure that projects are delivered on time, on budget and meet the client’s requirements.

● Perform customer relationship management. Develop and maintain strong relationships with assigned account teams. Understand key client issues and objectives.

● Work and Manage with teams Market researcher (Call center agent)

● As a telephone interviewer I am responsible for conducting surveys over the phone.

● Recording the responses I receive with accuracy.