Peter Iyke Nwachukwu
Cebu City
Summary
Well-qualified customer service agent with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
2
2
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Dispatcher/Appointment Scheduler
24x7 Direct
06.2023 - 12.2023
- Collaborated with fellow dispatchers to maintain seamless workflow during shift changes.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Streamlined dispatch process by organizing resources and routes, optimizing response efforts.
- Managed over 50 customer calls per day.
Customer Service Representative
Teleperformance
07.2021 - 12.2021
- Started as a level-1 agent then upskilled to level-2
- Answered customer queries with relevant information in documentation under the JP Morgan Chase account
- Maintained customer retention rate 45% above company average.
Appointment Setter / Bookkeeper
Delonix Corporation
01.2021 - 07.2021
- Implemented efficient bookkeeping systems
- Assisted in successful audits.
Customer Service Representative
Insta Answer, LLC.
Cebu City
08.2018 - 06.2019
- Worked with leadership to implement initiatives
- 90% customer satisfaction rate on surveys.
Customer Service Representative
Conduent
11.2017 - 06.2018
- Maintained call center database by collecting and recording information
- Upskilled to level 2 claims.
- 95% customer satisfaction rate on surveys.
Education
Bachelor of Science in Medical Technology -
Medina College
Ozamis City 06.2018 - 05.2022
Secondary -
Saint Columban College High School Dept.
Pagadian City 06.2011 - 05.2015
Skills
Customer Relations
Database Management
Dispatch Coordination
Prioritizing calls
Quality Control
Customer Service
Attention to Detail
CRM Software
Analytical Thinking
Effective Communication
Professional Demeanor
Microsoft Office
Timeline
Dispatcher/Appointment Scheduler
24x7 Direct
06.2023 - 12.2023
Customer Service Representative
Teleperformance
07.2021 - 12.2021
Appointment Setter / Bookkeeper
Delonix Corporation
01.2021 - 07.2021
Customer Service Representative
Insta Answer, LLC.
08.2018 - 06.2019
Bachelor of Science in Medical Technology -
Medina College
06.2018 - 05.2022
Customer Service Representative
Conduent
11.2017 - 06.2018
Secondary -
Saint Columban College High School Dept.
06.2011 - 05.2015