Creative Writing
Psalms Zofia Remojo
Assistant Manager
General Trias, Cavite
Summary
- Hardworking and passionate job seeker with strong organizational skills eager to secure the Executive Coordinator position. Ready to help team achieve company goals.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Reliable employee seeking Executive Coordinator position. Offering excellent communication and good judgment.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Assistant Scheduling Manager
Civicom Pacific Corp
Alabang, Muntinlupa
01.2019 - Current
- Exceeded goals through effective task prioritization and great work ethic.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Used coordination and planning skills to achieve results according to schedule.
- Improved operations through consistent hard work and dedication.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Worked flexible hours across night, weekend and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Technical Writer
Saiff Solutions Inc.
Tagaytay, Cavite
06.2018 - 10.2018
- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
- Followed company policies and editorial guidelines to craft thorough, well-written content.
- Organized material to research and complete writing tasks.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Customer Service Representative - Metro PCS
iQor Philippines
Dasmarinas, Cavite
04.2017 - 05.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Collected and analyzed customer information to prepare product or service reports.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Recorded account information to open new customer accounts.
- Processed customer adjustments to maintain financial accounts.
- Recommended products to customers, thoroughly explaining details.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Delivered excellent customer service, resulting in consistent 95% customer satisfaction rating.
- Resolved technical and billing issues over phone with 80-100 customers daily.
- Effectively communicated with customers about account changes, new mobile service products or services and potential mobile upgrades.
Sales Advisor
Sitel Philippines
Ortigas, Pasig
12.2016 - 06.2017
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Developed and delivered engaging sales presentations to convey product benefits.
- Demonstrated features, answered questions and offered solutions.
- Expanded customer base and boosted profit within product line.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Increased sales by offering advice on purchases and promoting additional products.
Counter Crew
Jollibee Tri-L Foods Corp
Indang, Cavite
12.2015 - 08.2016
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Resolved customer conflicts using expert knowledge of company operations and savvy communication skills.
- Kept records accurate and current by documenting movements in company system.
- Advised guests about available products and services to meet individual needs.
- Took on extra hours and shifts during busy periods to cater high-volume customer transactions.
- Accurately operated cash register to process customer payments.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Kept drawer balanced by accurately processing cash payments.
- Reconciled receipt totals, cash payments to address shortages.
Education
Bachelor of Arts - Journalism
Cavite State University
Indang, Cavite 06.2013 - 06.2019
Skills
Staff Scheduling
Accomplishments
- Supervised team of six staff members.
- Used Microsoft Excel to develop scheduling spreadsheets.
- Collaborated with team of ten in the development of a software.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned high marks for customer satisfaction.
Interests
Cooking
Photography
Cooking
Timeline
Assistant Scheduling Manager
Civicom Pacific Corp
01.2019 - Current
Technical Writer
Saiff Solutions Inc.
06.2018 - 10.2018
Customer Service Representative - Metro PCS
iQor Philippines
04.2017 - 05.2018
Sales Advisor
Sitel Philippines
12.2016 - 06.2017
Counter Crew
Jollibee Tri-L Foods Corp
12.2015 - 08.2016
Bachelor of Arts - Journalism
Cavite State University
06.2013 - 06.2019
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