Creative Writing
Psalms Zofia Remojo
Assistant Manager
General Trias, Cavite
Summary
- Hardworking and passionate job seeker with strong organizational skills eager to secure the Executive Coordinator position. Ready to help team achieve company goals.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Reliable employee seeking Executive Coordinator position. Offering excellent communication and good judgment.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Assistant Scheduling Manager
Civicom Pacific Corp
Alabang, Muntinlupa
01.2019 - Current
- Exceeded goals through effective task prioritization and great work ethic.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Used coordination and planning skills to achieve results according to schedule.
- Improved operations through consistent hard work and dedication.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Worked flexible hours across night, weekend and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Technical Writer
Saiff Solutions Inc.
Tagaytay, Cavite
06.2018 - 10.2018
- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
- Followed company policies and editorial guidelines to craft thorough, well-written content.
- Organized material to research and complete writing tasks.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Customer Service Representative - Metro PCS
iQor Philippines
Dasmarinas, Cavite
04.2017 - 05.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Collected and analyzed customer information to prepare product or service reports.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Recorded account information to open new customer accounts.
- Processed customer adjustments to maintain financial accounts.
- Recommended products to customers, thoroughly explaining details.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Delivered excellent customer service, resulting in consistent 95% customer satisfaction rating.
- Resolved technical and billing issues over phone with 80-100 customers daily.
- Effectively communicated with customers about account changes, new mobile service products or services and potential mobile upgrades.
Sales Advisor
Sitel Philippines
Ortigas, Pasig
12.2016 - 06.2017
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Developed and delivered engaging sales presentations to convey product benefits.
- Demonstrated features, answered questions and offered solutions.
- Expanded customer base and boosted profit within product line.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Increased sales by offering advice on purchases and promoting additional products.
Counter Crew
Jollibee Tri-L Foods Corp
Indang, Cavite
12.2015 - 08.2016
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Resolved customer conflicts using expert knowledge of company operations and savvy communication skills.
- Kept records accurate and current by documenting movements in company system.
- Advised guests about available products and services to meet individual needs.
- Took on extra hours and shifts during busy periods to cater high-volume customer transactions.
- Accurately operated cash register to process customer payments.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Kept drawer balanced by accurately processing cash payments.
- Reconciled receipt totals, cash payments to address shortages.
Education
Bachelor of Arts - Journalism
Cavite State University
Indang, Cavite 06.2013 - 06.2019
Skills
Staff Scheduling
Call Scheduling
Excellent managerial techniques
Project manager supervision
Staff Management
Project Management
Verbal and written communication
Project management abilities
Grammar usage
Technical Writing
Journalism
Team contribution
Formatting abilities
Teamwork and Collaboration
Problem-Solving
Excellent Communication
Google Software Proficiency
Microsoft Software Proficiency
Canva Software Proficiency
Accomplishments
- Supervised team of six staff members.
- Used Microsoft Excel to develop scheduling spreadsheets.
- Collaborated with team of ten in the development of a software.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned high marks for customer satisfaction.
Interests
Cooking
Photography
Cooking
Timeline
Assistant Scheduling Manager
Civicom Pacific Corp
01.2019 - Current
Technical Writer
Saiff Solutions Inc.
06.2018 - 10.2018
Customer Service Representative - Metro PCS
iQor Philippines
04.2017 - 05.2018
Sales Advisor
Sitel Philippines
12.2016 - 06.2017
Counter Crew
Jollibee Tri-L Foods Corp
12.2015 - 08.2016
Bachelor of Arts - Journalism
Cavite State University
06.2013 - 06.2019