Rosalio Jr Torres
Customer Service Representative II
Dipolog City, Province Of Zamboanga Del Norte
Summary
Dynamic Customer Care Representative with proven success at Compass Experience Labs, enhancing customer satisfaction through effective problem resolution and efficient call management. Skilled in CRM software and adept at building strong client relationships, consistently achieving high retention rates and driving sales growth. Detail-oriented and committed to delivering exceptional service.
Overview
10
10
years of professional experience
Work History
Customer Care Representative
Compass Experience Labs
11.2025 - 04.2026
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Assist guests real-time through phone, chat and emails.
Sales Development Representative
Whova
07.2025 - 11.2025
- Increased sales leads by implementing targeted outreach strategies and personalized followups.
- Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Built and managed accurate sales pipeline to maintain high volume of activity.
Inbound Sales Representative
Ruth's Roses
07.2024 - 11.2025
- Proactively reached out to potential clients who had expressed interest in our products or services but hadn''t yet made a purchase decision, nurturing those leads into closed deals eventually.
- Assisted customers with troubleshooting issues related to their purchases, demonstrating exceptional problem-solving skills and empathy towards their concerns.
- Worked with multiple means of communication within fast-paced environment.
- Documented details of calls and customer interactions.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Managed high call volume efficiently, maintaining a professional demeanor under pressure.
- Supported sales department in handling new subscriber orders, account inquiries and assigned tasks.
- Developed and maintained working knowledge of products and services to deliver timely, accurate information.
Sales Team Leader
The Project Dean
01.2023 - 07.2024
- Boosted sales performance by implementing effective team training and coaching strategies.
- Mentored junior team members to develop their skills and advance their careers with the company.
- Managed a high-performing sales team, consistently achieving and surpassing set targets.
- Led weekly sales meetings to review performance metrics and develop action plans for continuous improvement.
Customer Service Representative
Sutherland Global Solutions
12.2021 - 12.2022
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Administrative Assistant
LGU-Roxas
01.2018 - 12.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Telecommunications Retention Officer
Convergys
04.2016 - 11.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Science - Information Technology
Dipolog School of Fisheries
Dipolog City, Province Of Zamboanga Del Norte, Philippines 05.2001 -
Skills
Client support
Detail-oriented data entry
Customer support efficiency
Problem resolution
Customer relations
Complaint handling
Call center experience
Appointment scheduling
CRM software
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Care Representative
Compass Experience Labs
11.2025 - 04.2026
Sales Development Representative
Whova
07.2025 - 11.2025
Inbound Sales Representative
Ruth's Roses
07.2024 - 11.2025
Sales Team Leader
The Project Dean
01.2023 - 07.2024
Customer Service Representative
Sutherland Global Solutions
12.2021 - 12.2022
Administrative Assistant
LGU-Roxas
01.2018 - 12.2020
Telecommunications Retention Officer
Convergys
04.2016 - 11.2018
Bachelor of Science - Information Technology
Dipolog School of Fisheries
05.2001 -