ROCELYN AMORES
CHUA
Maybunga, Pasig City
Summary
This career has been filled with a variety of roles in business, office administration management and customer service. A highly organized and hardworking individual working for a responsible position to gain more challenges and experience. Administer Services using good business judgment; Assists with resolution of matters pertaining to request administration, completion, and post request activities with internal groups that could work on a minimal supervision. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Office Manager – Admin Executive
PHOENIX CONTACT PHILIPPINES INC
12.2021 - Current
- Major Areas of Accountability
- Responsible for Organizing and Coordination of Office Operations and Procedures to Ensure Organizational Effectiveness and Efficiency
- Maintaining Office Services and Efficiency and Maintaining Office Records
- Maintain office services by organizing office operations and procedures
- Maintain office inventory procurement, record office expenditure and managing budget.
- Assist Reporting Meager to achieve financial objectives by preparing annual budget, scheduling expenditures, analyzing variances, and thus initiating corrective actions.
- Maintain historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records
- Assist order processing and coordinate deliveries for customers and ensure smooth running of freight operation and documentation procedures.
- Ensure that company’s operational procedures, policies and standards are adhered to and comply with country’s legal and regulating requirement.
- Prepare payroll and manage controlling correspondence.
- Liaise for Government (BIR, SSS, Phil health and Pag big) Transactions.
- Maintain and secure personnel filing systems and ensure they are up to date.
- Assist and oversee recruitment of new staff, including arranging training and induction.
- Work effectively as part of team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate.
- Liaise with vendors and ensure general office maintenance.
- Manage office general inventory such as copier, stationery and pantry supplies
- Arrange travel itinerary and accommodation for staff members and company visitors
- Book transport and entertainment arrangements for company visitors
- Provide personnel support which includes group meals, season car park application, birthday
- Celebration, prepare welcome package for new staff, ordering of hampers, printing of name cards etc
- Maintain and update book records such as season parking, stationery, internal telephone list etc
- Demonstrate positive and flexible approach to changing business priorities
- Assist Reporting Manager and management with any special projects assigned.
Supervising Administrative Officer
Department of Transportation and Railways
09.2019 - 10.2021
- Major Areas of Accountability Leads management and administration of Project Management Office.
- Develops and implements systems, procedures, policies for efficient operation of Project Management Office.
- Leads in ensuring availability of adequate human and physical resources in the PMO.
- Manages some procurement activities required by the PMO.
- Undertake full range of administrative and reporting tasks.
- Managed Google e-mail inbox and calendar (review-mails, forward urgent request/query, and tag to relevant personnel)
- Keep high level of client details and keeping policy confidential in all aspects
- Contribute to development and improvement of team.
- Overall lead on Logistics ensuring all bookings and events is properly organized and well distributed
- Perform other duties as may assigned from time to time.
Team Administrator
AUGENTIUS Philippines Inc
07.2017 - 05.2018
- Major Areas of Accountability:
- Managed Outlook inbox (review-mails, forward urgent request/query and tag to relevant team member).
- Undertake full range of administrative and reporting task.
- Managed phone calls, agenda, meetings, and draft follow up minutes on Augentius template.
- Update inbox user guide with any new changes made to inbox folder and train team members on all updates.
- Prepare client KPIs for first review by Client Services Accountant.
- Co-ordinate calendars and being key point of contact of team to ensure team members deadlines are met.
- Event organization, bookings, document preparation, diaries management, and general administrative support access team.
- Keep track of matric files to ensure all internal and/ or external trainings for theteam are completed by scheduled date.
- Handling urgent client requests/ queries and escalating it to team
- Ensure team updates tracking log and update email status every end of day.
- Support project management directors on work process and other requests as required.
- Keep high level of client details and keeping policy confidential in all aspects.
- Contribute to development and improvement of team.
- Assist colleagues whenever necessary.
Customer Specialist Representative/ Assistant Team Leader
Hinduja Global Solutions
09.2015 - 05.2017
- Major Areas of Accountability:
- Inbound calls for Dental /Medical insurance account for North/West America and Asian countries
- Assists other internal groups in order administration, and other work as needed
- Keeps management team informed of areas of conflict that go unresolved or may pose threat to relationship with customers.
- Keeping Target KPI’s in line with team members and Team leader.
Order Admin Specialist
Emerson Electric Asia, Ltd
09.2007 - 04.2015
- Major Areas of Accountability:
- Assists other internal groups in order administration, and other work as needed.
- Keeps management team informed of areas of conflict that go unresolved or may pose threat to relationship with customers.
- Supports request administration for Local Service Centers, Field Technicians
- Dispatches closest, available Field Technician trained on model.
- Acquires familiarity with on Process Industry.
- Participates in continuous improvement activities.
Admin Manager
Park Developers Inc
03.2007 - 08.2007
- Major Areas of Accountability:
- Role is to be a positive, self-motivated, proactive, and influential member of the team
- Keeps management team informed of areas of conflict that go unresolved or may pose a threat
- Generate reports and perform analysis for management
- Seeks out career development opportunities through additional education or training
- Creates and performs presentations and leads short-term project teams
- Interfaces effectively with all internal staff and possesses leadership qualities
Himmel Industry, Inc
01.2004 - 03.2005
- Importation in-charge
- Major Areas of Accountability:
- Assists with resolution of matters pertaining to request administration, completion, and post request activities with internal groups
- Reviews and distributes reports to ensure accuracy and timely response
- Maintains understanding of general business practices
- Performs other duties and responsibilities as assigned
Education
Bachelor of Science - Business Administration, Management
Philippine School of Business Administration
Quezon City, Philippines 01.1998 - 04.2001
Skills
15 Years Familiarity with all aspects of Office Administration and customer service
Proven ability to lead effective teamsMicrosoft Applications – Windows 98/2000, MS Office, Excel, Office Outlook, Oracle and CRMApplication, Aconex and MS Teams applicationKnowledgeable on application of BAAN System for Finance and other related Admin operationHardworking, able to multi-task effectivelyGoal OrientedOffice administration
MS Office
Executive leadership experience
Accomplishments
- BUSINESS WRITING
- ENGLISH ACCENT TRAINING
- BACK-OFFICE ACCOUNT TRAINING
- PERSONALITY DEVELOPMENT TRAINING Cyber Gate Plaza,
- EXCEL FOUNDATION LEVEL
- BUSINESS WRITING AND ORAL COMMUNICATION TRAINING
- DIPLOMA ON QUALITY MANAGEMENT
- SEXUAL ORIENTATION ON GENDER IDENTITY AND EXPRESSION AND SEX CHARACTERISTIC (SOGESIC) AND GENDER SENSITIVITY TRAINING
- ADB PROCUREMENT WORKSHOP
- GAD WEBINAR series 3 Knowledge forum on Gender and Transport
- GAD committee for NSCRex Project, DOTR Railways
- PUBLIC ADMINISTRATION 101
- Orientation on Onboarding Roles for Talent Buddies + Team Leaders + HR Team
Certification
Civil Service Professional License - Passed
Timeline
Civil Service Professional License - Passed
03-2023
Office Manager – Admin Executive
PHOENIX CONTACT PHILIPPINES INC
12.2021 - Current
Supervising Administrative Officer
Department of Transportation and Railways
09.2019 - 10.2021
Team Administrator
AUGENTIUS Philippines Inc
07.2017 - 05.2018
Customer Specialist Representative/ Assistant Team Leader
Hinduja Global Solutions
09.2015 - 05.2017
Order Admin Specialist
Emerson Electric Asia, Ltd
09.2007 - 04.2015
Admin Manager
Park Developers Inc
03.2007 - 08.2007
Himmel Industry, Inc
01.2004 - 03.2005
Civil Service Sub Prof License - Passed
03-2003
Bachelor of Science - Business Administration, Management
Philippine School of Business Administration
01.1998 - 04.2001