ROCELYN AMORES
CHUA
Maybunga, Pasig City
Summary
This career has been filled with a variety of roles in business, office administration management and customer service. A highly organized and hardworking individual working for a responsible position to gain more challenges and experience. Administer Services using good business judgment; Assists with resolution of matters pertaining to request administration, completion, and post request activities with internal groups that could work on a minimal supervision. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Office Manager – Admin Executive
PHOENIX CONTACT PHILIPPINES INC
12.2021 - Current
- Major Areas of Accountability
- Responsible for Organizing and Coordination of Office Operations and Procedures to Ensure Organizational Effectiveness and Efficiency
- Maintaining Office Services and Efficiency and Maintaining Office Records
- Maintain office services by organizing office operations and procedures
- Maintain office inventory procurement, record office expenditure and managing budget.
- Assist Reporting Meager to achieve financial objectives by preparing annual budget, scheduling expenditures, analyzing variances, and thus initiating corrective actions.
- Maintain historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records
- Assist order processing and coordinate deliveries for customers and ensure smooth running of freight operation and documentation procedures.
- Ensure that company’s operational procedures, policies and standards are adhered to and comply with country’s legal and regulating requirement.
- Prepare payroll and manage controlling correspondence.
- Liaise for Government (BIR, SSS, Phil health and Pag big) Transactions.
- Maintain and secure personnel filing systems and ensure they are up to date.
- Assist and oversee recruitment of new staff, including arranging training and induction.
- Work effectively as part of team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate.
- Liaise with vendors and ensure general office maintenance.
- Manage office general inventory such as copier, stationery and pantry supplies
- Arrange travel itinerary and accommodation for staff members and company visitors
- Book transport and entertainment arrangements for company visitors
- Provide personnel support which includes group meals, season car park application, birthday
- Celebration, prepare welcome package for new staff, ordering of hampers, printing of name cards etc
- Maintain and update book records such as season parking, stationery, internal telephone list etc
- Demonstrate positive and flexible approach to changing business priorities
- Assist Reporting Manager and management with any special projects assigned.
Supervising Administrative Officer
Department of Transportation and Railways
09.2019 - 10.2021
- Major Areas of Accountability Leads management and administration of Project Management Office.
- Develops and implements systems, procedures, policies for efficient operation of Project Management Office.
- Leads in ensuring availability of adequate human and physical resources in the PMO.
- Manages some procurement activities required by the PMO.
- Undertake full range of administrative and reporting tasks.
- Managed Google e-mail inbox and calendar (review-mails, forward urgent request/query, and tag to relevant personnel)
- Keep high level of client details and keeping policy confidential in all aspects
- Contribute to development and improvement of team.
- Overall lead on Logistics ensuring all bookings and events is properly organized and well distributed
- Perform other duties as may assigned from time to time.
Team Administrator
AUGENTIUS Philippines Inc
07.2017 - 05.2018
- Major Areas of Accountability:
- Managed Outlook inbox (review-mails, forward urgent request/query and tag to relevant team member).
- Undertake full range of administrative and reporting task.
- Managed phone calls, agenda, meetings, and draft follow up minutes on Augentius template.
- Update inbox user guide with any new changes made to inbox folder and train team members on all updates.
- Prepare client KPIs for first review by Client Services Accountant.
- Co-ordinate calendars and being key point of contact of team to ensure team members deadlines are met.
- Event organization, bookings, document preparation, diaries management, and general administrative support access team.
- Keep track of matric files to ensure all internal and/ or external trainings for theteam are completed by scheduled date.
- Handling urgent client requests/ queries and escalating it to team
- Ensure team updates tracking log and update email status every end of day.
- Support project management directors on work process and other requests as required.
- Keep high level of client details and keeping policy confidential in all aspects.
- Contribute to development and improvement of team.
- Assist colleagues whenever necessary.
Customer Specialist Representative/ Assistant Team Leader
Hinduja Global Solutions
09.2015 - 05.2017
- Major Areas of Accountability:
- Inbound calls for Dental /Medical insurance account for North/West America and Asian countries
- Assists other internal groups in order administration, and other work as needed
- Keeps management team informed of areas of conflict that go unresolved or may pose threat to relationship with customers.
- Keeping Target KPI’s in line with team members and Team leader.
Order Admin Specialist
Emerson Electric Asia, Ltd
09.2007 - 04.2015
- Major Areas of Accountability:
- Assists other internal groups in order administration, and other work as needed.
- Keeps management team informed of areas of conflict that go unresolved or may pose threat to relationship with customers.
- Supports request administration for Local Service Centers, Field Technicians
- Dispatches closest, available Field Technician trained on model.
- Acquires familiarity with on Process Industry.
- Participates in continuous improvement activities.
Admin Manager
Park Developers Inc
03.2007 - 08.2007
- Major Areas of Accountability:
- Role is to be a positive, self-motivated, proactive, and influential member of the team
- Keeps management team informed of areas of conflict that go unresolved or may pose a threat
- Generate reports and perform analysis for management
- Seeks out career development opportunities through additional education or training
- Creates and performs presentations and leads short-term project teams
- Interfaces effectively with all internal staff and possesses leadership qualities
Himmel Industry, Inc
01.2004 - 03.2005
- Importation in-charge
- Major Areas of Accountability:
- Assists with resolution of matters pertaining to request administration, completion, and post request activities with internal groups
- Reviews and distributes reports to ensure accuracy and timely response
- Maintains understanding of general business practices
- Performs other duties and responsibilities as assigned
Education
Bachelor of Science - Business Administration, Management
Philippine School of Business Administration
Quezon City, Philippines 01.1998 - 04.2001
Skills
15 Years Familiarity with all aspects of Office Administration and customer service
undefinedAccomplishments
- BUSINESS WRITING
- ENGLISH ACCENT TRAINING
- BACK-OFFICE ACCOUNT TRAINING
- PERSONALITY DEVELOPMENT TRAINING Cyber Gate Plaza,
- EXCEL FOUNDATION LEVEL
- BUSINESS WRITING AND ORAL COMMUNICATION TRAINING
- DIPLOMA ON QUALITY MANAGEMENT
- SEXUAL ORIENTATION ON GENDER IDENTITY AND EXPRESSION AND SEX CHARACTERISTIC (SOGESIC) AND GENDER SENSITIVITY TRAINING
- ADB PROCUREMENT WORKSHOP
- GAD WEBINAR series 3 Knowledge forum on Gender and Transport
- GAD committee for NSCRex Project, DOTR Railways
- PUBLIC ADMINISTRATION 101
- Orientation on Onboarding Roles for Talent Buddies + Team Leaders + HR Team
Certification
Civil Service Professional License - Passed
Timeline
Civil Service Professional License - Passed
03-2023
Office Manager – Admin Executive
PHOENIX CONTACT PHILIPPINES INC
12.2021 - Current
Supervising Administrative Officer
Department of Transportation and Railways
09.2019 - 10.2021
Team Administrator
AUGENTIUS Philippines Inc
07.2017 - 05.2018
Customer Specialist Representative/ Assistant Team Leader
Hinduja Global Solutions
09.2015 - 05.2017
Order Admin Specialist
Emerson Electric Asia, Ltd
09.2007 - 04.2015
Admin Manager
Park Developers Inc
03.2007 - 08.2007
Himmel Industry, Inc
01.2004 - 03.2005
Civil Service Sub Prof License - Passed
03-2003
Bachelor of Science - Business Administration, Management
Philippine School of Business Administration
01.1998 - 04.2001
Similar Profiles
Avinash shunmuga priyan RAvinash shunmuga priyan R
Senior Engineer at Phoenix Contact India Pvt LtdSenior Engineer at Phoenix Contact India Pvt Ltd
Pon Yong LengPon Yong Leng
Quality Assurance Executive at Phoenix Contact (SEA) Pte LtdQuality Assurance Executive at Phoenix Contact (SEA) Pte Ltd
Nikhil VijayanNikhil Vijayan
Senior Engineer - Automation Division (Control systems) at Phoenix Contact India Pvt LtdSenior Engineer - Automation Division (Control systems) at Phoenix Contact India Pvt Ltd