Microsoft Office Applications
JENEMIA C. COLICO
Virtual Support Professional
Pasig,00
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
5
5
Certificates
Work History
Assistant Restaurant Manager (ARM3)
Prodynamic Inc.
Pasig City, Metro Manila
11.2022 - 01.2025
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Analyzed daily sales figures and developed strategies to increase sales.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
Freelance Virtual Assistant
Upwork Freelance Marketplace
04.2020 - 11.2022
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.
- Researched topics and events to support supervisor's work agenda and projects.
- Streamlined administrative processes for increased productivity through effective email management and calendar coordination.
- Managed CRM input, exports and clean up.
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Adapted quickly to emerging technologies and software, staying ahead in providing versatile virtual assistance.
Concession Sales Assistant - Retail
Iconic Advantage International Inc.
07.2019 - 08.2020
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Conducted weekly inventory audits to ensure accuracy in stock levels.
- Met and exceeded sales targets consistently, contributing to overall team success.
Sales Assistant - Dispatching
Star Appliance Center Inc.
05.2015 - 01.2019
- Processed delivery documents of sold/purchased units of customers
- Ensured the readiness and availability of stocks in a store by monitoring stocks on hand for pick-up and deliveries
- Submitted reports for delivery concerns and generates daily total sales transactions
- Used in-store system to locate inventory and place special orders for customers.
- Achieved less customer complaints by addressing customer in a friendly and professional manner
- Established effective communication channels between sales and warehouse teams, streamlining order fulfillment.
- Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
Distribution Center Clerk
Robinsons Appliances Corporation
03.2014 - 09.2014
- Processed delivery documents for Purchase Order of Outright & Concessionaire items in Warehouse System
- Inventory of stock on hand, backloaded items from branch and shipped units to store
- Received backloaded items, monitoring stocks transfer, store to store transfer to ensure zero variance in inventory
- Coordinated w/ merchandising regarding concern with items for transfers, rejected items and discrepancy reports
- Handled reports for Daily Receiving of Units and any warehousing tasks assigned from time to time
Office General Clerk
Temps & Staffers Inc.- (BDO Unibank Inc.)
07.2013 - 12.2013
- Expedited document processing by skillfully utilizing office equipment such as scanners, copiers, and fax machines.
- Supported team members with various administrative tasks, contributing to a well-functioning office environment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Examined documents and materials, recorded changes in data and determined proper indexing or processing tasks to support office filing procedures.
Supply Chain & Logistics Clerk
Supervalue Inc. - (SM Retail)
09.2012 - 02.2013
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Collaborated with vendors and warehouse personnel to procure supplies and materials.
- Contributed to continuous improvement initiatives by analyzing logistics processes and recommending changes where necessary.
- Collaborated with cross-functional teams to ensure seamless logistics operations throughout the organization.
- Managed shipment scheduling, ensuring timely delivery of products to customers.
- Developed strong relationships with vendors, fostering a collaborative environment that facilitated smooth operations across the supply chain network.
Education
Bachelor of Science - Computer Science, Information Technology
Arellano University
Legarda, Manila 06.2007 - 2012.04
Skills
Time management
Software
Google Apps
Excel, Spreadsheets
CRM Tools - Zendesk, Gladly
Project Management Tools - Trello, Notion
Certification
Data Analytics Essentials
Accomplishments
- Documented and resolved customer complaints which led to customer satisfaction.
- Achieved faster & efficient schedule monitoring by introducing spreadsheets for scheduling tasks.
Work Preference
Work Type
Full TimeContract WorkGig WorkWork Location
RemoteHybridImportant To Me
Work-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offPaid sick leaveWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
English
Upper intermediate (B2)
Interests
Traveling
Books
New language
History
Traveling, Reading books
Traveling and reading books are two passions that fuel my curiosity and sense of adventure. When I'm not exploring new destinations, I love getting lost in the pages of a good book. Traveling allows me to immerse myself in different cultures, meet fascinating people, and experience the beauty of our world firsthand. From hiking through lush forests to wandering through vibrant city streets, each new place I visit leaves an indelible mark on my heart. Similarly, reading books transports me to new worlds, introduces me to compelling characters, and broadens my perspective on life. Whether I'm devouring a gripping novel, learning from a thought-provoking memoir, or escaping into a fantasy realm, reading is my go-to sanctuary. By combining my love of travel and reading, I've discovered that the world is full of endless possibilities, and I'm excited to see where my next adventure takes me.
Quote
I love my rejection slips. They show me I try.
Sylvia Plath
Timeline
Assistant Restaurant Manager (ARM3)
Prodynamic Inc.
11.2022 - 01.2025
Learning Personal Branding
05-2020
Graphic Design Careers: First Steps
05-2020
Social Media Marketing Foundations
04-2020
Freelance Virtual Assistant
Upwork Freelance Marketplace
04.2020 - 11.2022
Concession Sales Assistant - Retail
Iconic Advantage International Inc.
07.2019 - 08.2020
Sales Assistant - Dispatching
Star Appliance Center Inc.
05.2015 - 01.2019
Distribution Center Clerk
Robinsons Appliances Corporation
03.2014 - 09.2014
Office General Clerk
Temps & Staffers Inc.- (BDO Unibank Inc.)
07.2013 - 12.2013
Supply Chain & Logistics Clerk
Supervalue Inc. - (SM Retail)
09.2012 - 02.2013
Bachelor of Science - Computer Science, Information Technology
Arellano University
06.2007 - 2012.04
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