Prodip Bormon
Customer Support
Makati
Summary
Customer service expert with over 10 years of experience across multiple platforms, including voice, email, and chat. Possesses a strong understanding of the latest technologies, with the ability to troubleshoot and resolve issues efficiently. Native Bengali speaker, offering seamless bilingual support and communication. Dedicated to delivering high-quality service and ensuring customer satisfaction in diverse environments.
Overview
21
21
years of professional experience
Work History
Iskcon Baking Shop
ISKCON Manila
09.2011 - Current
- Organizational Skills: Ability to manage and coordinate daily operations, including inventory management, order processing, and staff schedules.
- Customer Service Excellence: Ability to interact warmly with customers, addressing their needs, and providing information about products, especially those with spiritual significance.
- Team Leadership: Strong leadership skills to manage and motivate a team of bakers and sales staff, fostering a positive and collaborative work environment.
- Financial Management: Competence in handling financial tasks such as budgeting, pricing, and cash flow management, ensuring the shop's profitability and sustainability.
- Inventory and Supply Chain Management: Ability to maintain accurate inventory levels, manage supply orders, and ensure timely restocking of ingredients and products.
- Communication Skills: Effective communication with customers, staff, suppliers, and ISKCON management, ensuring smooth operations and clear understanding of goals.
- Marketing and Promotion: Knowledge of marketing strategies to promote the shop’s products within the ISKCON community and beyond, potentially including social media and local outreach.
- Problem-Solving Abilities: Quick thinking and resourcefulness in resolving issues such as supply shortages, equipment malfunctions, or customer complaints.
- Attention to Detail: Ensuring that all aspects of the shop, from product quality to cleanliness, meet high standards and are in line with ISKCON’s principles.
- Adaptability: Willingness to handle the dynamic nature of a retail environment, including adjusting to seasonal demands, new product offerings, or special events.
- Time Management: Efficiently managing time to balance administrative duties with overseeing daily operations and addressing customer needs.
- Cultural Sensitivity: Understanding and respecting the diverse backgrounds of customers and staff, ensuring an inclusive and welcoming environment.
Travel and Tours Support
ISKCON Vrindavan, India
01.2011 - 07.2024
- Customer Service Excellence: Ability to provide exceptional service, addressing customer inquiries, concerns, and requests with professionalism and patience.
- Destination Knowledge: In-depth understanding of various travel destinations, including local attractions, culture, weather, and transportation options.
- Booking Systems Proficiency: Familiarity with online booking systems, reservation platforms, and travel management software.
- Attention to Detail: Meticulous in handling travel itineraries, booking confirmations, and ensuring accuracy in all travel arrangements.
- Problem-Solving Skills: Ability to quickly resolve issues such as flight cancellations, booking errors, or lost reservations, ensuring a smooth travel experience for clients.
- Communication Skills: Strong verbal and written communication skills to interact effectively with clients, travel partners, and vendors.
- Multilingual Abilities: Proficiency in multiple languages, particularly in regions where clients frequently travel, is an advantage.
- Time Management: Capable of managing multiple bookings and tasks simultaneously, ensuring timely responses and service delivery.
- Cultural Sensitivity: Understanding and respecting cultural differences to provide appropriate and respectful service to clients from diverse backgrounds.
- Sales Skills: Ability to upsell travel packages, tours, and additional services, contributing to the company's revenue.
- Knowledge of Travel Regulations: Understanding of visa requirements, travel insurance, and other regulations related to international and domestic travel.
- Adaptability: Ability to work in a fast-paced environment and handle last-minute changes or requests from clients.
- Technology Savvy: Comfortable using digital tools, apps, and platforms related to travel planning, communication, and customer service.
- Teamwork: Collaborative mindset to work effectively with colleagues, tour operators, and other stakeholders in the travel industry.
Cashier
Mujmil and Sons
06.2003 - 01.2008
- Customer Service Skills: Ability to interact positively with customers, providing friendly and efficient service.
- Numeracy Skills: Strong mathematical skills to handle cash transactions accurately, including giving correct change and processing refunds.
- Attention to Detail: Meticulous in scanning items, processing payments, and ensuring all transactions are correct.
- Integrity: Trustworthy and reliable, as the role involves handling cash and financial transactions.
- Basic Accounting Knowledge: Understanding of basic accounting principles, including balancing the cash drawer at the end of shifts.
- Communication Skills: Clear verbal communication for interacting with customers and answering their questions or concerns.
- Time Management: Ability to process transactions quickly and efficiently, especially during busy periods.
- Problem-Solving Abilities: Capable of resolving issues such as pricing discrepancies, payment errors, or customer complaints.
- Technology Proficiency: Familiarity with point-of-sale (POS) systems, credit card processing machines, and other related technology.
- Patience and Calmness: Ability to stay calm under pressure, especially when dealing with long lines or difficult customers.
- Organizational Skills: Efficient in managing cash, receipts, and paperwork, keeping the workspace clean and orderly.
- Basic Product Knowledge: Understanding of the products or services offered to assist customers with their purchases or inquiries.
Education
High School Diploma -
04.2001 -
Skills
Policy compliance
Data Analytics
Cost Control
Tax Compliance
Microsoft Excel
Data inputting
MS Office Suite
Customer Relationship Management
Documentation skills
Bookkeeping
Report Preparation
Languages
Bengali
Advanced (C1)
English
Upper intermediate (B2)
Hindi
Upper intermediate (B2)
Timeline
Iskcon Baking Shop - ISKCON Manila
09.2011 - Current
Travel and Tours Support - ISKCON Vrindavan, India
01.2011 - 07.2024
Cashier - Mujmil and Sons
06.2003 - 01.2008
Kachubari Uporpori Govt School - High School Diploma,
04.2001 -