Priscilla Marie S. Bedis
Administrative Officer
Sta. Rita
Summary
Dynamic administrative professional with a proven track record in fast-paced office environments, adept at enhancing operational efficiency through meticulous attention to detail and proactive problem-solving. Committed to leveraging extensive training and skills to contribute significantly to organizational success while fostering a collaborative team atmosphere. Recognized for reliability, punctuality, and the ability to thrive independently, ensuring seamless support for staff and management. Eager to embrace new challenges that promote professional growth and drive impactful results within a reputable organization.
Overview
19
19
years of professional experience
Work History
Administrative Assistant
Primegrid Builders Corporation
01.2023 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
- Assisted coworkers and staff members with special tasks on daily basis.
Customer Service Representative
Easwest BPO
10.2022 - 11.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Promoted as Team Leader
Teletech Pampanga
05.2021 - 10.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Promoted as Mentor
Teletech Pampanga
08.2020 - 05.2021
- Adapted mentorship style based on individual mentee needs, enabling tailored interventions that drove better results than one-size-fits-all approaches.
- Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
- Enhanced mentee performance by providing personalized guidance and support.
- Assisted mentees in setting achievable goals and creating realistic action plans for personal and professional growth.
- Monitored mentee performance consistently, identifying areas of improvement and adjusting mentorship approaches accordingly.
Rehire: Customer Service Representative
Teletech Pampanga
09.2018 - 08.2020
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Representative
Teletech Pampanga
11.2014 - 12.2015
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Participated in training programs to enhance product knowledge and customer service skills.
Sales/Cashier/OIC
PC Green Computer Trading Corp.
01.2013 - 06.2013
- Balanced cash drawer accurately at the end of each shift, demonstrating strong attention to detail.
- Reviewed new promotions and monitored price changes.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Answered questions about store policies and addressed customer concerns.
- Enhanced store sales by upselling products and suggesting additional items to customers.
Cashier
SM Department Store
10.2010 - 01.2013
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Store Supervisor
The Funland
05.2009 - 10.2009
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
Sales Clerk
Mega Save PC
10.2008 - 04.2009
- Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Managed inventory to ensure optimal product availability for meeting customer needs.
Kitchen Crew
Jollibee Corp.
05.2007 - 07.2007
- Made food according to standard recipes with requested changes for customer satisfaction.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, streamlining food preparation processes.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Implemented effective time-management strategies while multitasking during busy shifts, enhancing productivity without sacrificing quality.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Education
Tertiary - COMPUTER SYSTEMS DESIGN AND PROGRAMMING
AMA COMPUTER LEARNING CENTER
Guagua, Pampanga01.2008
Secondary -
Santa Rita College
Sta. Rita, Pampanga01.2006
Primary - undefined
Santa Rita Elementary School
Sta. Rita, Pampanga01.2002
Skills
Customer service
Team collaboration
Problem-solving
Active listening
Product knowledge
Adaptability and flexibility
Administrative support
Timeline
Administrative Assistant
Primegrid Builders Corporation
01.2023 - Current
Customer Service Representative
Easwest BPO
10.2022 - 11.2022
Promoted as Team Leader
Teletech Pampanga
05.2021 - 10.2022
Promoted as Mentor
Teletech Pampanga
08.2020 - 05.2021
Rehire: Customer Service Representative
Teletech Pampanga
09.2018 - 08.2020
Customer Service Representative
Teletech Pampanga
11.2014 - 12.2015
Sales/Cashier/OIC
PC Green Computer Trading Corp.
01.2013 - 06.2013
Cashier
SM Department Store
10.2010 - 01.2013
Store Supervisor
The Funland
05.2009 - 10.2009
Sales Clerk
Mega Save PC
10.2008 - 04.2009
Kitchen Crew
Jollibee Corp.
05.2007 - 07.2007
Primary - undefined
Santa Rita Elementary School
Tertiary - COMPUTER SYSTEMS DESIGN AND PROGRAMMING
AMA COMPUTER LEARNING CENTER
Secondary -
Santa Rita College
Disclaimer
Applicant’s Signature
PERSONAL INFORMATION
- Age: 36
- Date of Birth: March 17, 1989
- Place of Birth: Lubao, Pampanga
- Gender: Female
- Citizenship: Filipino