PRINCEWILL IHEKWOABA
CALL CENTER REPRESENTATIVE
Cebu City, Province Of Cebu,CEB
Summary
Dynamic leader with a proven track record at SKYPLEXSTUDIOS INT'L, excelling in team management and training facilitation. Successfully established key performance indicators, driving process improvements and fostering a culture of ethics and integrity. Adept at partnership building, enhancing collaboration, and mentoring staff for professional growth.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
Work History
Head of the Department
SKYPLEXSTUDIOS INT'L
07.2016 - 10.2025
- Mentored department staff members, fostering a culture of continuous learning and professional development.
- Established key performance indicators and monitored progress towards meeting departmental objectives consistently.
- Promoted a positive work environment by fostering open communication channels between team members at all levels within the organization.
- Drove process improvement efforts by identifying inefficiencies, developing solutions, and monitoring results over time.
Intern
KERIZ GLOBAL
01.2015 - 02.2016
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Education
Bachelor of Science - Computer Science
07.2011 - 07.2014
- [Number] Minimum Average
High School Diploma -
09.2006 - 06.2010
Skills
Team management
Timeline
Head of the Department - SKYPLEXSTUDIOS INT'L
07.2016 - 10.2025
Intern - KERIZ GLOBAL
01.2015 - 02.2016
MADONNA UNIVERSITY - Bachelor of Science, Computer Science
07.2011 - 07.2014
FORD SECONDARY SCHOOL - High School Diploma,
09.2006 - 06.2010