Summary
Overview
Work History
Education
Skills
Timeline
SeniorSoftwareEngineer

Princess Sarah P. Rodillas

Customer Support Expert- Assistant Team Lead
New Manila, Quezon City,00

Summary

To secure a position in this organization where I can apply my skills and knowledge thus, allow me the opportunity to gain additional experiences in order to contribute individually to the growth of this company. Seeking a competitive and challenging environment where I can serve your organization and establish an enjoyable career for myself.

Overview

9
9
years of post-secondary education
8
8
years of professional experience

Work History

Customer Support Expert - Assistant Team Lead

Remote Staff Philippines Inc - Sherpa Couriers
Makati City, Salcedo Village
10.2017 - Current
  • Assisted client, driver and customers in average day to day basis by answering questions, responding to inquiries and handling live-chat requests and concerns.
  • Understand client - customer needs and provide excellent service.
  • Cross-trained on all tasks; provided back up for customer service agents with email-based and chat/phone support when call center was busy or short-staffed.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Customer Care, Sales and Tech Representative

SPICRM - DISH
Makati City, Jupiter
05.2017 - 09.2017
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Coordinated timely responses to online customer communication and researched complex issues.
  • Devised solutions to operations issues related to Dish network and system, working closely via phone, email, live chat and web teleconference.
  • Recommended changes in circuitry or installation specifications to simplify assembly and maintenance.
  • Recommended accurate and effective solutions to customers after identifying problems.

BOH - MOH

Stellar Philippines - Simply Energy Australia
Quezon City, Libis
01.2013 - 01.2016
  • Customer Service Representative; Handles customer requests and Transfer Processing.
  • Back of House and Middle of House Agent.
  • Quality Assurance Intern
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Identified issues, analyzed information and provided solutions to problems.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Provided analytical, planning and coordination support on projects as assigned, reviewing, interpreting, analyzing and illustrating data to stimulate and support enlightened decision making.

Assistant Store Manager

Estatique Salon for Men and Women
2011- Angono, Rizal; 2012- P.Tuazon Project 4 , Rizal and Quezon City
01.2011 - 01.2012
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue

Education

Bachelor of Arts - Journalism, Broadcast

University Of The East
C. M Recto Ave. Manila, Philippines
06.2010 - 04.2015

High School Diploma -

Holy Spirit School
06.2006 - 03.2010

Skills

    Computer literate – Internet Navigation, Research, Microsoft Office, Zendesk

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Timeline

Customer Support Expert - Assistant Team Lead

Remote Staff Philippines Inc - Sherpa Couriers
10.2017 - Current

Customer Care, Sales and Tech Representative

SPICRM - DISH
05.2017 - 09.2017

BOH - MOH

Stellar Philippines - Simply Energy Australia
01.2013 - 01.2016

Assistant Store Manager

Estatique Salon for Men and Women
01.2011 - 01.2012

Bachelor of Arts - Journalism, Broadcast

University Of The East
06.2010 - 04.2015

High School Diploma -

Holy Spirit School
06.2006 - 03.2010

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Princess Sarah P. RodillasCustomer Support Expert- Assistant Team Lead