PRINCESS MARY ANECITO
Quezon City, Metro Manila,00
Summary
Dynamic and detail-oriented professional with extensive experience in office management and human resources support, notably at Government. Excelled in enhancing onboarding experiences and improving employee satisfaction, demonstrating exceptional attention to detail and personnel management skills. Achieved increased first-call resolution rates, showcasing a blend of empathetic support and efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Administrative Officer
Government
06.2024 - Current
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Organized new employee orientation schedules for new hires.
- Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Managed confidential employee records, safeguarding personal and professional information.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
Results Associate
ResultsCX Lipa
08.2023 - 02.2024
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
Education
Bachelor of Science - Business Administration
STI Academic Center Lipa
Lipa City, Philippines06-2023
Senior High School - General Academic Strand
STI Academic Center Lipa
Lipa City, Philippines06-2019
Skills
- Office management
- Attention to detail
- Documentation and control
- Human resources support
- Payroll and budgeting
- Personnel management
- Travel arrangements
- MS office
Certification
PD907 - Honor Graduate Eligibility
Timeline
Administrative Officer
Government
06.2024 - Current
Results Associate
ResultsCX Lipa
08.2023 - 02.2024
Bachelor of Science - Business Administration
STI Academic Center Lipa
Senior High School - General Academic Strand
STI Academic Center Lipa
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