Princess Mae Sampayan
Davao City, Province of Davao del Sur
Summary
Proven communicator and team player, excelled at Anisabel Suites by enhancing guest experiences and maintaining high confidentiality standards. Demonstrates rapid adaptability and exceptional computer skills, contributing to a professional and welcoming environment. Achieved significant improvements in customer service satisfaction and also able to adjust of any kind of inviroment plus being positive thinking result of being productivity.
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Annisabel Suites
01.2023 - 04.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Housekeeper
Anisabel Suites
01.2021 - 02.2023
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
Education
Hotel, Motel, And Restaurant Management
University of Mindanao
06-2018
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Computer skills
- Customer service
- Attention to detail
- Time management
- Cash handling
- Verbal and written communication
- Oral and writing communication
- Hospitality services
Languages
English
Advanced (C1)
Personal Information
Title: Front Desk
Hobbies and Interests
Learning new things and also Traveling these our my hobbies and gives interests to me
Software
Social media
Timeline
Front Desk Receptionist
Annisabel Suites
01.2023 - 04.2024
Housekeeper
Anisabel Suites
01.2021 - 02.2023
Hotel, Motel, And Restaurant Management
University of Mindanao
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