Princess Mae Jovelo
Social Media Manager
Caloocan City
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Social Media industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Personable Social Media Manager offering 3 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Associate
SPMPH Request
Caloocan City
10.2021 - 06.2022
- Developed and actualized customer service initiatives to decrease wait times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Demonstrated items to customers and created customer awareness, interest and sales.
Social Media Manager
Seoul Pop Merch
Caloocan City
05.2020 - 06.2022
- Analyzed and reported social media and online marketing campaign results.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Set clearly defined goals to drive customer retention, brand awareness and website or social media traffic.
- Created actionable plans to grow and maintain followers through Twitter, Facebook, Instagram, Tiktok, and Shopee.
Education
MBA - Marketing
Our Lady of Fatima University
Valenzuela City 08.2020 - Current
High School Diploma -
Our Lady of Fatima University (Senior High School)
Valenzuela City 06.2018 - 03.2020
High School Diploma -
Potrero National High School (Junior High School)
Malabon City 06.2017 - 03.2018
Skills
Staff education and training
Accomplishments
- Achieved With Honors during Junior and Senior High School.
- Average grade last semester of 1.55.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Customer Service Associate
SPMPH Request
10.2021 - 06.2022
MBA - Marketing
Our Lady of Fatima University
08.2020 - Current
Social Media Manager
Seoul Pop Merch
05.2020 - 06.2022
High School Diploma -
Our Lady of Fatima University (Senior High School)
06.2018 - 03.2020
High School Diploma -
Potrero National High School (Junior High School)
06.2017 - 03.2018
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