PRINCESS JOY FERNANDO
Customer Service Representative
Marikina City,Metro Manila
Summary
Proven Technical Support Specialist with a track record of enhancing customer satisfaction through expert resolution of complex technical issues. At Orchid Cybertech Services Inc., significantly improved user experience by mastering product troubleshooting and remote support. Combines technical proficiency with exceptional patience and professionalism, ensuring high-quality customer service.
Overview
10
10
years of professional experience
Work History
Technical Support Representative
Orchid Cybertech Services Inc.
05.2022 - Current
- Provide remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improve customer satisfaction by providing timely and accurate technical support for various internet and phone issues.
- Resolve complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintain a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Customer Service Representative
WNS Global Services
08.2019 - 05.2022
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handle calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Respond to customer requests for products, services, and company information.
Technical Support Representative
Convergys
04.2016 - 04.2017
- Provide remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintain a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Technical Support Representative
Acquire Asia Pacific
04.2015 - 01.2016
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Education
High School Diploma -
Parang High School
Parang, Marikina NCR Philippines03.2005
Skills
- Technical Troubleshooting
- Technical Support
- Product Troubleshooting
- Remote Support
Timeline
Technical Support Representative
Orchid Cybertech Services Inc.
05.2022 - Current
Customer Service Representative
WNS Global Services
08.2019 - 05.2022
Technical Support Representative
Convergys
04.2016 - 04.2017
Technical Support Representative
Acquire Asia Pacific
04.2015 - 01.2016
High School Diploma -
Parang High School
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