Princess Jean Gucila
Tukuran
Summary
Proven Customer Service Representative at Tai Lopez, excelling in critical thinking and data entry, significantly enhanced customer loyalty through empathetic dispute resolution and efficient problem-solving. Collaborated on best practices, boosting satisfaction and user experience, showcasing active listening and a commitment to excellence.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Tai Lopez
03.2019 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Bachelor Of Science - Accounting Technology
Saint Columban College
Pagadian City, Philippines03.2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Tai Lopez
03.2019 - 01.2025
Bachelor Of Science - Accounting Technology
Saint Columban College
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