Princess Jean Gucila
Accounting Technician
TUKURAN
Overview
5
5
years of professional experience
Work History
Customer Support Representative
Tai Lopez
03.2019 - Current
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Contributed ideas and practical solutions to support process improvement efforts.
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
- Shared strategic insights with interdepartmental teams regarding customer experience and service-related trends to improve service delivery.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Connected with customers to address questions and resolve issues through phone and email.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
Education
Bachelor of Science - Accounting Technician
Saint Columban College
Pagadian City 04.2001 -
Skills
Complaint Handling
undefinedAdditional Information
I was employed at Tailopez.com as a customer service representative. I've now been employed here for five years. In our company, I've worked on numerous projects like data collection, Shopify, and other social media marketing activities. Sending emails and texts to clients and solving their problems is another of my top priorities at work. As a non-voice support representative, I work with our website's chat feature to provide consumers with real-time assistance.
Timeline
Customer Support Representative
Tai Lopez
03.2019 - Current
Bachelor of Science - Accounting Technician
Saint Columban College
04.2001 -
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