Princess Erika Aguanza
Quezon City
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
1
1
Language
Work History
Customer Service Representative
VXI GLOBAL INC.
1 2019 - 1 2021
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Customer Service Representative
AFNI Philippines
01.2021 - 01.2022
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
Financial Representative II
Principal Financial Group
01.2022 - 01.2023
- Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries
- Demonstrate accuracy in processing client policy modifications based on the data given
- Verify new customers coverage and present policyholders with proof of insurance paperwork
- Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies
- Built strong relationships with clients through transparent communication and trust-building activities.
Education
PRIMARY EDUCATION -
Payatas C. Elementary School
03.2013
SECONDARY EDUCATION -
Justice Cecilia Muñoz Palma High School
03.2016
High School Diploma -
Polytechnic University Of The Philippines
Manila 04.2001 -
BACHELOR'S DEGREE - undefined
BS Accountancy at Quezon City University
Skills
Patient care and communication
Professionalism and discretion
Teamwork
Adherence to safety protocols
Leadership
Attention to detail
Commitment to excellence
References
- Ian Christopher Musnit, Team Leader, AFNI Philippines, 09497331998
- Gabriel George Daco, Audit Supervisor, Kpmg Philippines, 09075817043, ggdaco@kpmg.com
Disclaimer
I hereby declare that all the information contained in this resume is in accordance with facts or truths to my knowledge. I take full responsibility for the correctness of the said information.
Timeline
Financial Representative II
Principal Financial Group
01.2022 - 01.2023
Customer Service Representative
AFNI Philippines
01.2021 - 01.2022
High School Diploma -
Polytechnic University Of The Philippines
04.2001 -
Customer Service Representative
VXI GLOBAL INC.
1 2019 - 1 2021
PRIMARY EDUCATION -
Payatas C. Elementary School
SECONDARY EDUCATION -
Justice Cecilia Muñoz Palma High School
BACHELOR'S DEGREE - undefined
BS Accountancy at Quezon City University
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