PRINCESS DIANNE R. PASCUAL

Client Service Associate 5

BDO UNIBANK INC.

05.2013 - 09.2024

Provided superior customer service by responding promptly to client inquiries and requests.
Greeted incoming customers to provide immediate, friendly and knowledgeable support.
Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
Promoted client satisfaction by working with operational teams in proper resolution of service issues.
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Conferred with customers by telephone or in person to provide information about products or services and take orders.
Promoted available products and services to customers during service, account management and order calls.
Collected deposits or payments and arranged for billing.
Resolved customer disputes promptly in accordance with bank policies and procedures.
Educated customers about different types of banking services available at the branch.
Developed strong relationships with customers to ensure repeat business.
Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
Processed loan payments by verifying funds availability prior to disbursing funds.
Provided assistance to other tellers during peak business hours as needed.
Handled large sums of money with accuracy while maintaining appropriate levels of security.
Prepared reports on transaction activity for management review.
Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
Assisted customers with basic technical issues related to digital banking platforms.
Performed cash handling duties including counting currency, coins and checks.
Balanced teller drawers regularly throughout the day according to established procedures.
Maintained confidentiality of bank records, transactions and customer information.
Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
Researched customer inquires regarding their accounts using internal banking systems.
Followed strict compliance guidelines when completing financial transactions for customers.
Welcomed customers and offered pleasant service during entire transaction.
Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
Responded and assisted customers with account inquiries and updates.
Explained bank services, financial products and applicable fees to customers.
Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
Reconciled cash and checks against computer records at end of shift.
Entered transactions into computer and issued customer receipts.
Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
Ordered checks, placed stop payment orders and conducted additional special services for customers.
Opened new checking, savings and lines of credit for customer accounts.
Built and maintained client relationships through quality, personalized interactions.
Delivered exceptional service to customers in person or over telephone.
Entered customer transactions into computers to record transactions and issue computer-generated receipts.
Maintained confidentiality of bank records and client information.
Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
Trained employees on cash drawer operation.

Administrative Assistant

LBP Service Corporation

06.2009 - 04.2013

Facilitated communication between different departments within the organization.
Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Managed office supplies inventory and placed orders when necessary.
Managed incoming calls while providing information or transferring callers to appropriate personnel.
Developed and maintained filing systems for confidential documents and records.
Handled confidential documents in an organized fashion according to established protocol.
Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Handled incoming calls and directed callers to appropriate department or employee.
Created spreadsheets in Microsoft Excel for record-keeping and reporting.

On-the-Job Training

SPi Technologies

04.2008 - 06.2008

Provided support for users experiencing issues with deployed applications.
Performed quality assurance checks prior to release of new features or updates.
Provided support for existing software applications.
Provided technical support to non-engineering team.

On-the-Job Training

LandBank of the Philippines

12.2006 - 04.2007

Supported branch managers in various administrative tasks such as filing paperwork.
Provided customer service by responding to emails and phone calls in a timely manner.
Promoted and sold banking products and financial services.

Summary

Overview

Work History

Client Service Associate 5

Administrative Assistant

On-the-Job Training

On-the-Job Training

Education

Bachelor of Science in Information Technology -

Skills

Timeline

Client Service Associate 5

Administrative Assistant

On-the-Job Training

On-the-Job Training

Bachelor of Science in Information Technology -

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