Princess Diane Dadale
Customer Service Associate
Cavite
Summary
Experienced business process associate with a proven track record in delivering exceptional customer service and resolving client inquiries efficiently. Demonstrates strong communication skills, critical thinking, and the ability to work under pressure, ensuring high levels of customer satisfaction. Adept at managing high volumes of calls, conducting satisfaction surveys, and providing tailored solutions while maintaining detailed product knowledge. Previous roles include voice service associate and loan originator, showcasing expertise in data verification, risk assessment, and secure document management. Career focus on leveraging analytical skills and customer-centric approaches to drive operational excellence.
Experienced with process optimization, ensuring streamlined and efficient operations. Utilizes data-driven insights to identify and implement improvements. Track record of fostering team collaboration and achieving measurable business outcomes.
Overview
7
7
years of professional experience
Work History
BUSINESS PROCESS ASSOCIATE
GENPACT SERVICESS LLC
05.2022 - Current
- Provides customer service to clients inquiring about their health insurance and policy status, and provides detailed information about policy coverage and benefits.
- Managed a high volume of customer calls, efficiently handling inquiries, and resolving issues to uphold customer satisfaction.
- Conducted customer satisfaction surveys post-resolution to gather feedback and identify areas for improvement.
- Delivered outstanding service by actively listening to customer needs, and providing tailored solutions.
- Maintained detailed product knowledge to competently and expertly advise customers.
- Initiated timely response to emails, voicemails, and written correspondence.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
VOICE SERVICE ASSOCIATE
ADEC INNOVATIONS
05.2020 - 05.2022
- Obtains and verifies information received from clients through phone calls and emails, and inputs validated data into client-supplied applications in accordance with project specifications.
- Implemented filing and record-keeping systems, improving retrieval time and efficiency.
- Responded promptly to incoming phone calls and emails for prompt, professional correspondence.
- Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
- Provided accurate answers and solutions to customer concerns, inquiries and complaints.
- Promptly responded to inquiries and requests from prospective customers.
LOAN ORIGINATOR
ARB CALL FACILITIES
08.2018 - 01.2020
- Provides seamless customer service to clients inquiring about their loan application and status, answers queries about loan documents needed, and provides estimated amounts they can avail of based on their monthly income.
- Interviewed individuals to collect missing details for applications.
- Determine approval or disapproval based on accepted risk profiles.
- Compares customer references, credit ratings, risks, and payslips against policy standards to balance risk.
- Managed a secure filing system for sensitive loan documents, safeguarding against unauthorized access.
- Increased loan application approvals by developing and maintaining strong relationships with borrowers and underwriters.
- Collected information from banks, institutions and employers to assess applicant eligibility.
- Negotiated favorable terms and conditions for clients, ensuring the best possible mortgage options.
- Provided exceptional customer service throughout the entire loan process, resulting in repeat business and positive client reviews.
Education
Bachelor of Science - Information Technology
Polytechnic University of The Philippines
Skills
Good Communication Skills
Ability to work under pressure
Computer Literate
Critical /Investigative Thinking
Problem-solving abilities
Team collaboration
Multitasking
References
- GENPACT / Jesusa Angela Escoabl, Team Leader, 0995-135-9745
- ADEC Innovations / Johanna H. Uson, Team Leader, 0947-530-6758
Timeline
BUSINESS PROCESS ASSOCIATE
GENPACT SERVICESS LLC
05.2022 - Current
VOICE SERVICE ASSOCIATE
ADEC INNOVATIONS
05.2020 - 05.2022
LOAN ORIGINATOR
ARB CALL FACILITIES
08.2018 - 01.2020
Bachelor of Science - Information Technology
Polytechnic University of The Philippines
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