Princess Caroline Soriano
Imus, Province Of Cavite
Summary
Experienced with coordinating dispatch operations to ensure timely and accurate deliveries. Utilizes advanced scheduling techniques and resource management to boost efficiency. Knowledge of logistics and team collaboration to maintain seamless operations.
Overview
10
10
years of professional experience
Work History
Dispatch Coordinator
WCM PH Digital
05.2023 - 07.2025
- Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
- Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Collaborated with warehouse staff to prioritize shipments based on urgency and importance.
- Responded to high volume of phone and email requests to provide logistics information.
Real Estate Cold Caller
Phone Beast
02.2022 - 03.2023
- Increased client interest by consistently delivering persuasive cold call scripts tailored to individual prospects.
- Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
- Reduced lead response times through prompt follow-up activities, increasing the likelihood of converting prospects into clients.
- Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.
- Contributed to team sales goals by persistently reaching out to potential clients and setting appointments with qualified leads.
Support Sales Lead Generation
Teletech
01.2016 - 01.2022
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Education
Bachelor of Arts - Mass Communication
University of The East
2219 Recto Ave, Sampaloc, Manila, 1008 Metro Manil10-2015
Skills
- Software familiarity
- Scheduling proficiency
- Transportation
- Logistics management
- Service coordination
- Microsoft office
- CRM software
- Work order preparations
Timeline
Dispatch Coordinator
WCM PH Digital
05.2023 - 07.2025
Real Estate Cold Caller
Phone Beast
02.2022 - 03.2023
Support Sales Lead Generation
Teletech
01.2016 - 01.2022
Bachelor of Arts - Mass Communication
University of The East
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