MARICEL COSTALES

• Handling phone calls, e-mail, and client inquiries.
• Provide support in completing paper works and documentations.
• Create and maintain filing systems, both electronic and physical.
• Preparing Purchase, Sales and exports documents.
• Handling internal Free Zone transfer, re-transfer document, local and exporting docs.
• Responsible for preparing shipping documents such as Invoice, Packing list, DN etc.
• Arrange same day deliveries whenever possible.
• Work as a team to address and resolve customer issues efficiently.
• Ordering and taking stock of office supplies and managing petty cash transactions.
• Plan and track shipment of final products according to customer requirements.

• Greet clients entering the organization.
• Follow established rules and regulations of the company.
• Managing incoming calls and customer service inquiries.
• Compile all reports and copy of invoice in order.
• Maintain all documents files recorded in a timely and accurate manner.
• Perform appropriate duties and responsibilities as assigned by the management.
• Complete charting as required by department standards.

• Greet customers when entering or leaving the establishment.
• Collecting and computing the monthly interest of the customer.
• Offering our products like insurance, PLDT billings and selling the auction items.
• Answering the incoming calls and answering the question referring to other services.
• Compile all reports daily and monthly transactions also offering cross selling.
• Always balancing the money and jewelry from the vault.
• Compile reports on overall customer satisfaction.