Princess Aurora Ortega
Quezon City
Summary
Recent medical technology graduate with hands-on experience in laboratory operations, patient care, and client-facing roles. Expertise in managing challenging client interactions with effective communication and problem-solving. Strong adaptability, critical thinking, and a commitment to delivering exceptional service in diverse situations and culture.
Overview
2
2
years of professional experience
Work History
Medical Technologist Intern
Amang Rodriguez Memorial Medical Center (ARMMC)
12.2023 - 06.2024
- Interacted with a diverse range of patients, offering high-quality customer service in a fast-paced public healthcare setting.
- Guided patients through procedures with empathy and professionalism.
- Collaborated with a diverse team in high-pressure and life-threatening situations.
- Conducted laboratory tests and analyses to support accurate diagnosis and treatment plans.
Medical Technologist Intern
FEU-NRMF Medical Center
07.2023 - 12.2023
- Delivered clear communication and reassurance, ensuring patients felt informed and cared for at all times.
- Maintained a safe and clean working environment.
- Collaborated with senior technologists to troubleshoot technical issues during testing processes.
- Assisted in the preparation and calibration of laboratory equipment for various testing procedures
Customer Service Officer
Business Permits and Licensing Department
03.2025 - 08.2025
- First point of contact for taxpayers applying for occupational permits, delivering professional and friendly service.
- Processed applications in a fast-paced environment efficiently and accurately, ensuring compliance with regulatory requirements.
- Handled complaints and resolved issues, demonstrating problem-solving and communication skills.
Education
Bachelor of Science - Medical Laboratory Science
Far Eastern University-Nicanor Reyes Medical Foundation
Quezon City07-2024
Skills
- Professionalism
- Documentation and Reporting
- Time Management
- Conflict Resolution & Adaptability
- Attention to Detail
- Strong Communication & Interpersonal Skills
Timeline
Customer Service Officer
Business Permits and Licensing Department
03.2025 - 08.2025
Medical Technologist Intern
Amang Rodriguez Memorial Medical Center (ARMMC)
12.2023 - 06.2024
Medical Technologist Intern
FEU-NRMF Medical Center
07.2023 - 12.2023
Bachelor of Science - Medical Laboratory Science
Far Eastern University-Nicanor Reyes Medical Foundation
License & Certification
International Medical Laboratory Scientist (IMLS)
- American Society for Clinical Pathology (ASCP)
Registered Medical Technologist (RMT)
- Professional Regulation Comission (PRC)
References
- Jo Ann O., Asetre, Managing Director, jasetre@lhh.com.ph, +63 908 880 8295, Lee Hecht Harrisson
- Virgilio G., Cayetano III, Training Officer, +63 949 681 2334, Department of Pathology, ARMMC
- Edmar R., Ermino, Adviser, +63 920 652 0858, St. Francis Xavier Catholic School