Hi, I’m
PRINCESS AUBREY CAÑETE
Customer Service Representative II
Taguig City
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
years of professional experience
5
years of post-secondary education
1
Language
Work History
Telus International PhilippinesTaguig City
Customer Service Representative
06.2022 - Current
Job overview
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
VXI GLOBAL PHILIPPINESPasay City
Customer Service Representative
11.2021 - 04.2022
Job overview
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
VIKINGS By Kitchen Care Consultancy PhilippinesManila
Customer Service Representative
02.2019 - 11.2022
Job overview
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Handled customer inquiries and suggestions courteously and professionally.
Education
DR. ARCADIO SANTOS NATIONAL HIGH SCHOOLPARANAQUES CITY
High School Diploma
06.2013 - 03.2018
Skills
Sales expertise
undefinedTimeline
Customer Service Representative
Telus International Philippines
06.2022 - Current
Customer Service Representative
VXI GLOBAL PHILIPPINES
11.2021 - 04.2022
Customer Service Representative
VIKINGS By Kitchen Care Consultancy Philippines
02.2019 - 11.2022
DR. ARCADIO SANTOS NATIONAL HIGH SCHOOL
High School Diploma
06.2013 - 03.2018
Similar Profiles
Bernardino Jr SitsonBernardino Jr Sitson
Service Desk Team Leader at TELUS International PhilippinesService Desk Team Leader at TELUS International Philippines
Catherine Acuna - SilveraCatherine Acuna - Silvera
Senior Human Resources Business Partner at TELUS International PhilippinesSenior Human Resources Business Partner at TELUS International Philippines
Alexis CorbinAlexis Corbin
AI Data Analyst at TELUS International Philippines-Discovery CentreAI Data Analyst at TELUS International Philippines-Discovery Centre