Summary
Overview
Work History
Education
Skills
Affiliations
References
Languages
Timeline
Generic
Princess Arlene Bebar Cadano

Princess Arlene Bebar Cadano

Naic

Summary

A seasoned professional with a proven track record at Concentrix, adept in customer service and office administration. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional interpersonal skills and proficiency in Microsoft Office. Committed to delivering high-quality outcomes under pressure, showcasing flexibility and a keen ability to multitask.

Overview

11
11
years of professional experience

Work History

Customer Service Representative (Sales Account – OnStar Provisioning Dept.)

Concentrix
Makati
08.2022 - Current
  • Receive direct key press calls from new or pre-owned vehicles, and provide a Welcome Call.
  • Enroll the vehicle, input personal subscriber information to a new or current account, and activate the OnStar system.
  • Present offers to customers to encourage upgrade and/or purchase of additional OnStar services.
  • Upselling of the company's products/promotions.
  • Utilizing complex internet and software platforms, while maintaining a high level of professionalism and customer service.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Customer Service Representative (Telco Account – Sprint Porting Specialist)

TTEC
Pasay
04.2022 - 08.2022
  • Processes all new porting for new or existing customers accurately and timely.
  • Responsible for verifying all documentation needed from start to finish of the porting process.
  • Responsible for handling local number porting escalations with underlying carriers, as needed.
  • Responsible for coordinating with internal resources, as required, to ensure completion.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Customer Service Representative (Financial Account – SBD Warranty Process)

Masterpiece Group Philippines, Inc.
Ortigas Center
05.2021 - 04.2022
  • Warranty process and Technical Support for Stanley Black and Decker Brand (Stanley Tools, Dewalt, Black and Decker, Craftsman, Lenox, and Irwin).
  • Serves customers by providing product and service information, and resolving product and service problems.
  • Document and track customer issues using a ticketing system to ensure quick resolution.
  • Handling customer technical support cases through phone, chat, and email submission.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Administrative Assistant

PHILIPPINE KOYO BEARING CORPORATION
Legaspi Village
04.2016 - 05.2021
  • May be called upon to assist with special projects and assume responsibility for the development, administration, and promotion of specific projects, as required.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Set up accommodation and entertainment arrangements for company visitors.

Jet Underwriter - Underwriting Department

FORTUNE CARE
Pasig City
08.2015 - 04.2016
  • Reviewed and evaluated loan applications to assess creditworthiness, risk and eligibility for approval.
  • Analyzed financial information including income, assets, liabilities and credit history of applicants.
  • Verified accuracy of documentation such as income statements, tax returns, bank statements and other related documents.
  • Performs other tasks that may be assigned from time to time.

Marketing Assistant - Marketing Sales Department

JobMaster Management Consultancy Phils., Inc
Paco
09.2014 - 06.2015
  • Handles receiving report of Incoming Units
  • Recording and updating databases
  • Encoding, Invoicing, Printing, and Filing
  • Responded promptly to customer inquiries via phone calls and emails while maintaining a friendly attitude.
  • Organized photo shoots related to product launches or special promotions when necessary.
  • Tracked results from various marketing activities utilizing analytics tools like Google Analytics and Hootsuite.

Office Clerk - Bonds Department

Asia Insurance (Phil’s.) Corporation
Salcedo Village
04.2014 - 07.2014
  • Issuance of Policy.
  • Editing and printing of contract.
  • Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
  • Greeted customers, answered inquiries, and directed them to the appropriate department.
  • Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
  • Scheduled meetings, appointments, and travel arrangements for staff members.

Education

Bachelor of Science - Business Administration Major in Marketing Management

UNIVERSIDAD DE MANILA
Manila
01.2014

Bachelor of Science - Electronics Communication Engineering

UNIVERSIDAD DE MANILA
Manila
01.2011

High School Diploma -

MARIANO MARCOS MEMORIAL HIGH SCHOOL
Manila
01.2008

Elementary Education -

FERNANDO AMORSOLO ELEMENTARY SCHOOL
Manila
01.2004

Skills

  • Able to work independently and as a team member
  • A positive attitude in handling criticisms and failures
  • Knowledge in computer applications such as Microsoft Office, Excel, PowerPoint, and the Internet
  • Well-organized
  • Hardworking
  • Professional
  • Highly motivated
  • Willing to undergo training
  • Able to multitask
  • Flexible
  • Can work under pressure
  • Complaint resolution
  • Payment Processing
  • Call Control
  • Customer Service
  • Data Entry
  • Account updating
  • Technical Support
  • Resolving issues
  • Interpersonal Skills
  • Clerical Support
  • Scheduling
  • Mail handling
  • Office Administration
  • Travel Coordination

Affiliations

  • Kabalikat ng Bayan sa Kaunlaran (KABAKA), 2009 - 2014
  • Samahan ng mga Kabataan (SK), 2008 - 2011

References

  • Jiesele Hyde G. Balais, Support Agent - Celebrity Royal Caribbean, 09218263843
  • Rizaldy Egualan, Transaction Analyst - Accenture, 09182493451
  • Jefrey Bulasa, Accounting Officer - Philippine Koyo Bearing Corp., 09178104086

Languages

Filipino
First Language
English
Intermediate (B1)
B1

Timeline

Customer Service Representative (Sales Account – OnStar Provisioning Dept.)

Concentrix
08.2022 - Current

Customer Service Representative (Telco Account – Sprint Porting Specialist)

TTEC
04.2022 - 08.2022

Customer Service Representative (Financial Account – SBD Warranty Process)

Masterpiece Group Philippines, Inc.
05.2021 - 04.2022

Administrative Assistant

PHILIPPINE KOYO BEARING CORPORATION
04.2016 - 05.2021

Jet Underwriter - Underwriting Department

FORTUNE CARE
08.2015 - 04.2016

Marketing Assistant - Marketing Sales Department

JobMaster Management Consultancy Phils., Inc
09.2014 - 06.2015

Office Clerk - Bonds Department

Asia Insurance (Phil’s.) Corporation
04.2014 - 07.2014

Bachelor of Science - Business Administration Major in Marketing Management

UNIVERSIDAD DE MANILA

Bachelor of Science - Electronics Communication Engineering

UNIVERSIDAD DE MANILA

High School Diploma -

MARIANO MARCOS MEMORIAL HIGH SCHOOL

Elementary Education -

FERNANDO AMORSOLO ELEMENTARY SCHOOL

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Princess Arlene Bebar Cadano