Princess Anne Mercado
Cagayan De Oro, Province Of Misamis Oriental,MSR
Summary
Proven ability to enhance team performance through effective training and process improvements. Skilled in data management and committed to safety and collaboration, consistently achieving high satisfaction levels and streamlining workflows.
Experienced with hands-on training and practical application in various tasks. Utilizes technical skills and adaptability to handle changing needs. Strong understanding of teamwork and problem-solving to ensure effective results.
Overview
7
7
years of professional experience
Work History
Apprentice
Rolando Mercado
12.2022 - Current
- Operated tools and equipment to support daily production tasks efficiently.
- Assisted in maintaining workplace safety and cleanliness standards consistently.
- Collaborated with team members to streamline workflow processes for improved productivity.
- Trained new apprentices on operational procedures and best practices effectively.
Data Entry Intern
Theza Luz Pabelic
Cagayan De Oro, Province Of Misamis Oriental, Philippines (Remote)
07.2020 - 03.2022
- Performed data entry tasks with high accuracy using spreadsheet software.
- Managed and organized large datasets to ensure information integrity.
- Assisted in data validation processes to enhance overall quality control.
- Collaborated with team members to streamline data collection procedures.
Chat Agent
Antwionne Carter
Cagayan De Oro, Province Of Misamis Oriental, Philippines (Remote)
02.2021 - 05.2021
- Resolved customer inquiries through multi-channel communication, ensuring high satisfaction levels.
- Utilized CRM software to track interactions and streamline customer support processes.
- Trained new agents on company policies and effective communication strategies to enhance team performance.
- Developed FAQs and knowledge base articles to improve response times and accuracy of information provided.
- Monitored chat metrics to identify trends, implementing process improvements for efficiency gains.
Intern
City Engineer's Office
Cagayan De Oro, Province Of Misamis Oriental, Philippines
04.2019 - 06.2019
- Assisted in drafting engineering reports and technical documents for city projects.
- Conducted field surveys to collect data on infrastructure conditions and maintenance needs.
- Collaborated with team members to develop project timelines and milestones.
- Supported the planning and implementation of community improvement initiatives.
- Researched best practices in urban planning to enhance project outcomes.
Education
Civil Engineering
Xavier University
Cagayan De Oro, Province Of Misamis Oriental, PhilippinesSkills
- Problem-solving
- Teamwork and collaboration
- Time management
- Safety awareness
- Customer service
Languages
English
Timeline
Apprentice
Rolando Mercado
12.2022 - Current
Chat Agent
Antwionne Carter
02.2021 - 05.2021
Data Entry Intern
Theza Luz Pabelic
07.2020 - 03.2022
Intern
City Engineer's Office
04.2019 - 06.2019
Civil Engineering
Xavier University