PRINCESS PEREZ
San Pablo City
Summary
Professional hospitality specialist with experience in front-of-house operations and guest relations. Skilled in managing reservations, handling guest inquiries, and ensuring smooth communication between staff and patrons. Strong focus on team collaboration and achieving results, adaptable to changing needs. Known for excellent interpersonal skills, organizational abilities, and welcoming demeanor.
Overview
7
7
years of professional experience
Work History
Restaurant Receptionist and F&B Server
Ramen Nagi
08.2025 - 12.2025
- My main duties are to takes and serves food and drink orders to guests. We ensure a positive dining experience by providing excellent customer service, maintaining a clean environment, and handling guest needs and requests.
- I am also responsible in handling restaurants reservation. Providing information about our restaurant especially to our menu to guide them what to order and anticipating guests concerns and needs.
- Japanese Noodles Restaurant
- Greeted and welcomed guests, ensuring a positive first impression of restaurant atmosphere.
- Managed reservation system, optimizing seating arrangements for efficiency and guest satisfaction.
- Addressed guest inquiries and concerns promptly, contributing to improved customer loyalty and retention.
- Streamlined reservation processes for improved guest experience and increased table turnover.
Food and Beverage Server
Bayview Park Hotel Manila
03.2025 - 03.2025
- Providing good customer service in terms of handling guest request and needs. We are assigned to duty to Bayview Hotel's restaurant and function hall. We cater corporate events and large group of guest.
- By welcoming and greeting of the guest. I also had a chance to had a glimpse of duties and responsibilities of a front office staff in Bayview Hotel, from their check in and check out process and answering the phone calls and actual guest concerns and request.
Service Crew
Chowking
03.2019 - 09.2019
- Provide prompt and friendly customer service by taking orders, serving food and beverages, and handling payments, while also maintaining the cleanliness of the dining and service areas and assisting with food preparation as needed. The role emphasizes a positive customer experience, efficient service, and teamwork.
Education
Bachelor of Science - Tourism Management
LAGUNASTATE POLYTECHNIC UNIVERSITY
San Pablo, Laguna07-2025
Skills
- Excellent Customer Service
- Leadership
- Adaptability
- Attention to Detail
- Excellent Communication in (English & Filipino)
- Creative
- Standard F&B Service
- Excellent Service in OJT
- PTC Aviation Training
- TV exposures through performing
- Professional appearance
- Strong organization
- Patience and tolerance
- Reservation management
- Cleaning and sanitation
- Effective multitasking
Personal Information
- Age: 24
- Height: 5'3ft
- Weight: 48kg
- Date of Birth: 04/25/01
- Nationality: Pilipino
- Marital Status: Single
Timeline
Restaurant Receptionist and F&B Server
Ramen Nagi
08.2025 - 12.2025
Food and Beverage Server
Bayview Park Hotel Manila
03.2025 - 03.2025
Service Crew
Chowking
03.2019 - 09.2019
Bachelor of Science - Tourism Management
LAGUNASTATE POLYTECHNIC UNIVERSITY