Princess May Esguerra-Limpangog
Service Desk IT Support, Cold Caller And Customer Support
Lapu-Lapu
Summary
Experienced with building rapport quickly and efficiently over phone. Utilizes persuasive techniques to engage potential clients and generate interest. Track record of adapting to various client needs and industry changes with ease.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Cold Caller
WOC Staffing
05.2025 - 07.2025
- Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
- Sourced and pre-qualified leads and identified new business opportunities by dialing 500 daily outbound calls to build partnerships and achieve sales quota.
- Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.
- Stayed up-to-date on industry trends and competitor activities, ensuring well-informed discussions with potential clients.
IT Service Desk Analyst
Accenture Philippines
05.2023 - 05.2025
- Assisted in providing first-level support to over 1000 users of the company's IT systems.
- Utilized ticketing system to track and manage all client inquiries.
- Responsible for resolving technical issues ranging from hardware to software.
- Managed incident escalation processes effectively, ensuring timely resolutions while minimizing disruption to users'' workflows.
- Enhanced IT service desk performance by implementing best practices, monitoring metrics, and identifying areas for improvement.
Network Technical Support Representative
Sykes Asia, GAGFA IT Center
07.2021 - 02.2023
- Maintained a high level of customer satisfaction by resolving technical issues in a timely and efficient manner.
- Responded to customer inquiries via telephone and chat, providing first-level technical support.
- Utilized advanced troubleshooting techniques to resolve customer inquiries quickly and accurately.
Merchant's Support Advisor
24/7 Intouch
02.2021 - 06.2021
- Developed client relationships through effective communication and relationship building.
- Successfully managed the successful implementation of a variety of strategic initiatives to drive growth and profitability.
Technical Support Representative
Qualfon
01.2021 - 02.2021
- Updated customer records with detailed notes of service provided.
- Received and responded to customer complaints in a professional and courteous manner.
Market Research Interviewer
Dynata Philippines
08.2020 - 11.2020
- Gained comprehensive experience in conducting various types of market research interviews, including telephone, and online.
- Utilized data analysis software to analyze, interpret, and present research results.
- Developed customer segmentation models and integrated findings into customer profiles.
Education
Bachelor of Science - Secondary Education Major in English
Cordova Public College
06.2016 - 08.2020
Skills
Communication
Timeline
Cold Caller
WOC Staffing
05.2025 - 07.2025
IT Service Desk Analyst
Accenture Philippines
05.2023 - 05.2025
Network Technical Support Representative
Sykes Asia, GAGFA IT Center
07.2021 - 02.2023
Merchant's Support Advisor
24/7 Intouch
02.2021 - 06.2021
Technical Support Representative
Qualfon
01.2021 - 02.2021
Market Research Interviewer
Dynata Philippines
08.2020 - 11.2020
Bachelor of Science - Secondary Education Major in English
Cordova Public College
06.2016 - 08.2020