PRINCESS LYN G. MAGNIFICO

• Resolved guest concerns promptly while keeping communication clear, respectful, and focused on practical solutions.
• Answered calls professionally and routed inquiries to the appropriate department without unnecessary delays.
• Maintained accurate records of customer interactions, payment details, and follow-up actions.

• Provided courteous customer support across phone and front-line interactions, adapting communication to caller needs.
• Maintained accurate customer records and service notes in computer systems for follow-up and account reference.
• Resolved billing and service questions with calm communication and clear explanation of available options.
• Supported service quality by routing concerns to the right department and documenting customer follow-up needs.

• Led daily encoding activities and coordinated task assignments for the team.
• Reviewed encoded data for completeness and corrected errors before final submission.
• Coordinated customer inquiries and followed through on routine service concerns.
• Maintained organized records to support smooth processing and easy retrieval of information.
• Monitored team workflow and adjusted priorities during high-volume periods.

Presented menu items clearly and explained daily specials to help guests make informed choices.

• Coordinated food delivery between the kitchen and dining area to keep service running smoothly.
• Resolved guest concerns politely and relayed requests to kitchen staff for timely corrections.

• Managed guest payments and receipts at the register with accuracy and steady attention during busy meal periods.
• Greeted customers promptly, answered questions, and maintained a courteous dining experience throughout service.
• Prepared bills, returned correct change, and kept transaction records organized for end-of-day review.
• Took food and drink orders clearly and passed special requests to the kitchen without delay.

• Greeted customers promptly and provided friendly service at the counter throughout each shift.
• Balanced cash drawer at opening and closing to support accurate daily reconciliation.
• Resolved basic customer questions about orders, payments, and service flow with a calm, professional approach.
• Maintained clean counter areas and organized supplies to keep the checkout area ready for service.