PRINCESS JESSA MAE B. MORING
Kidapawan, Province of Cotabato
Summary
To build a long-term career with opportunities for career growth. To use my skills and experience in the best possible way for achieving the company's goals. To enhance my professional expertise in a dynamic and stable workplace.
Overview
23
23
years of professional experience
Work History
Technical Support Executive
FUJIFILM MALAYSIA
01.2015 - 09.2023
- Assist Fuji Xerox customers with service support requirements with a focus on service excellence and first call resolution
- As a first point of contact, promote a unified and professional image of the CTS and Fuji Xerox as a whole
- Correctly identify call type, utilise appropriate system resource and adhere to logging procedures
- Develop strong customer relationships and will be responsible to resolve queries of the customers through e-mail
- Build customer relationships as part of the sales process
- Manage and take ownership of the resolution process for all customer related issues
- Gather customer's information and determine the issue by evaluating and analyzing the symptoms
- Makes customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships
Work Controller
FUJI XEROX PHILIPPINES
01.2014 - 12.2014
- Monitor service queues closely and ensure proper and timely assignment of Service Engineer to customers' sites and other designated area
- Create Service Calls in a timely and accurate manner whenever required
- Response amicably and professionally when handling customers calls to ensure customer satisfaction
- To improve dispatching efficiency by learning about Customer Support Teams, areas, customers and products, with flexibility toward process changes
- Ensure to follow proper standard process to service customer
Bookkeeper
BAHA'I NATIONAL CENTER
01.2013 - 12.2013
- Post and process journal entries to ensure all business transactions are recorded
- Update accounts receivable and issue invoices
- Update accounts payable and perform reconciliations
- Assist in the processing of balance sheets, income statements and other financial statements according to legal and company accounting and financial guidelines
- Assist with reviewing of expenses, payroll records etc
- As assigned
- Update financial data in databases to ensure that information will be accurate and immediately available when needed
- Prepare and submit weekly/monthly reports
- Enter and balance accounts receivable and payable on a daily basis
General Clerk
ENERGY DEVELOPMENT CORPORATION
01.2012 - 12.2012
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer
- Complete work schedules, manage calendars and arrange appointments
- Take instruction and direction from the roving plant operator within the assigned roving pair of plants; work closely with the operations lead for basic skills development
- Perform administrative and clerical duties for the department, filing, making copies, scanning and faxing
- Assist plant Operations Engineers with switching operations
- Prepare and maintain logs, reports, or other documentation of work performed
SPES (Special Program for Employment of Students)
MARUBENI
01.2008 - 12.2008
- Highly skilled in sorting, filing, retrieving, storing and updating multiple files
- Hands-on experience in adding new material to the filing system and creating new records as and when necessary
- Able to establish and maintain confidential files in an efficient and accurate manner
- Deal with both paper and electronic documents in terms of sorting and placement
- Sort and classify content alphabetically and chronologically
OJT (On-the job Trainee)
DAVAO CITY WATER DISTRICT
01.2001 - 12.2001
- Coordinates with the database/administrator for backups and archiving of data
- Secures information by completing database backups
- Organise and store paperwork, documents and computer-based information
- Perform a variety of general office support functions including typing, record keeping, proofreading, and forms and report generation
Education
Bachelor of Science - Business Administration, Financial Management
Holy Cross of Davao College
01.2011
High School -
Kidapawan City National High School
01.2007
Elementary -
Ginatilan Elementary School
Ginatilan, Kidapawan City01.2003
Skills
- Highly adaptable
- Mobile
- Positive
- Resilient
- Patient risk-taker
- Open to new ideas
- Cultural sensitivity
- Ability to build rapport
- Diverse workforce
- Multicultural settings
- Productive worker
- Solid work ethic
- Optimal effort
- Successfully completing tasks
Languages
English
Tagalog
Bisaya
Ilocano
Personal Information
- Age: 34
- Place of Birth: Kidapawan City
- Citizenship: Filipino
- Date of Birth: 11/11/90
- Gender: Female
- Marital Status: Married
- Religion: Baha'i Faith
Timeline
Technical Support Executive
FUJIFILM MALAYSIA
01.2015 - 09.2023
Work Controller
FUJI XEROX PHILIPPINES
01.2014 - 12.2014
Bookkeeper
BAHA'I NATIONAL CENTER
01.2013 - 12.2013
General Clerk
ENERGY DEVELOPMENT CORPORATION
01.2012 - 12.2012
SPES (Special Program for Employment of Students)
MARUBENI
01.2008 - 12.2008
OJT (On-the job Trainee)
DAVAO CITY WATER DISTRICT
01.2001 - 12.2001
High School -
Kidapawan City National High School
Bachelor of Science - Business Administration, Financial Management
Holy Cross of Davao College
Elementary -
Ginatilan Elementary School
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