To build a long-term career with opportunities for career growth. To use my skills and experience in the best possible way for achieving the company's goals. To enhance my professional expertise in a dynamic and stable workplace.
Overview
23
23
years of professional experience
Work History
Technical Support Executive
FUJIFILM MALAYSIA
01.2015 - 09.2023
Assist Fuji Xerox customers with service support requirements with a focus on service excellence and first call resolution
As a first point of contact, promote a unified and professional image of the CTS and Fuji Xerox as a whole
Correctly identify call type, utilise appropriate system resource and adhere to logging procedures
Develop strong customer relationships and will be responsible to resolve queries of the customers through e-mail
Build customer relationships as part of the sales process
Manage and take ownership of the resolution process for all customer related issues
Gather customer's information and determine the issue by evaluating and analyzing the symptoms
Makes customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships
Work Controller
FUJI XEROX PHILIPPINES
01.2014 - 12.2014
Monitor service queues closely and ensure proper and timely assignment of Service Engineer to customers' sites and other designated area
Create Service Calls in a timely and accurate manner whenever required
Response amicably and professionally when handling customers calls to ensure customer satisfaction
To improve dispatching efficiency by learning about Customer Support Teams, areas, customers and products, with flexibility toward process changes
Ensure to follow proper standard process to service customer
Bookkeeper
BAHA'I NATIONAL CENTER
01.2013 - 12.2013
Post and process journal entries to ensure all business transactions are recorded
Update accounts receivable and issue invoices
Update accounts payable and perform reconciliations
Assist in the processing of balance sheets, income statements and other financial statements according to legal and company accounting and financial guidelines
Assist with reviewing of expenses, payroll records etc
As assigned
Update financial data in databases to ensure that information will be accurate and immediately available when needed
Prepare and submit weekly/monthly reports
Enter and balance accounts receivable and payable on a daily basis
General Clerk
ENERGY DEVELOPMENT CORPORATION
01.2012 - 12.2012
Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer
Complete work schedules, manage calendars and arrange appointments
Take instruction and direction from the roving plant operator within the assigned roving pair of plants; work closely with the operations lead for basic skills development
Perform administrative and clerical duties for the department, filing, making copies, scanning and faxing
Assist plant Operations Engineers with switching operations
Prepare and maintain logs, reports, or other documentation of work performed
SPES (Special Program for Employment of Students)
MARUBENI
01.2008 - 12.2008
Highly skilled in sorting, filing, retrieving, storing and updating multiple files
Hands-on experience in adding new material to the filing system and creating new records as and when necessary
Able to establish and maintain confidential files in an efficient and accurate manner
Deal with both paper and electronic documents in terms of sorting and placement
Sort and classify content alphabetically and chronologically
OJT (On-the job Trainee)
DAVAO CITY WATER DISTRICT
01.2001 - 12.2001
Coordinates with the database/administrator for backups and archiving of data
Secures information by completing database backups
Organise and store paperwork, documents and computer-based information
Perform a variety of general office support functions including typing, record keeping, proofreading, and forms and report generation
Education
Bachelor of Science - Business Administration, Financial Management
Holy Cross of Davao College
01.2011
High School -
Kidapawan City National High School
01.2007
Elementary -
Ginatilan Elementary School
Ginatilan, Kidapawan City
01.2003
Skills
Highly adaptable
Mobile
Positive
Resilient
Patient risk-taker
Open to new ideas
Cultural sensitivity
Ability to build rapport
Diverse workforce
Multicultural settings
Productive worker
Solid work ethic
Optimal effort
Successfully completing tasks
Languages
English
Tagalog
Bisaya
Ilocano
Personal Information
Age: 34
Place of Birth: Kidapawan City
Citizenship: Filipino
Date of Birth: 11/11/90
Gender: Female
Marital Status: Married
Religion: Baha'i Faith
Timeline
Technical Support Executive
FUJIFILM MALAYSIA
01.2015 - 09.2023
Work Controller
FUJI XEROX PHILIPPINES
01.2014 - 12.2014
Bookkeeper
BAHA'I NATIONAL CENTER
01.2013 - 12.2013
General Clerk
ENERGY DEVELOPMENT CORPORATION
01.2012 - 12.2012
SPES (Special Program for Employment of Students)
MARUBENI
01.2008 - 12.2008
OJT (On-the job Trainee)
DAVAO CITY WATER DISTRICT
01.2001 - 12.2001
High School -
Kidapawan City National High School
Bachelor of Science - Business Administration, Financial Management
SUPPORT CENTRE SENIOR MANAGER (OCEANIA OPERATION) at Fujifilm Business Innovation (Malaysia) Sdn BhdSUPPORT CENTRE SENIOR MANAGER (OCEANIA OPERATION) at Fujifilm Business Innovation (Malaysia) Sdn Bhd
Head of Service- Modalities at Fujifilm Medical systems UK Ltd & Fujifilm Healthcare UKHead of Service- Modalities at Fujifilm Medical systems UK Ltd & Fujifilm Healthcare UK