PRINCESS DONNABELLE J. GAVILAN
BACOOR
Overview
11
11
years of professional experience
Work History
Front Desk Staff
The Spa Wellness
07.2019 - Current
- Increased customer loyalty by addressing concerns promptly and professionally.
- Maintained accurate inventory of room availability, updating reservation system as needed to prevent overbooking issues.
- Coordinated group bookings, ensuring smooth arrivals and departures for large parties of guests.
- Answered customer telephone calls promptly and appropriately handled needs.
- Provided exceptional customer service through attentive listening and clear communication with guests.
- Utilized strong multitasking skills to manage multiple tasks simultaneously while maintaining a friendly demeanor under pressure.
- Handled cash transactions accurately, maintaining proper accounting records for financial reporting purposes.
Admin Assistant
Imperial Transport and Shuttle Service
11.2018 - 07.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Travel Consultant
Integrlobe Technologies
10.2017 - 10.2018
- Built strong relationships with clients through exceptional communication and personalized service.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
ON-THE-JOB Training (Front Office)
The Bellevue Manila
01.2017 - 03.2017
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Food and Beverage Attendant
Tagaytay Highlands
03.2016 - 12.2016
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
ON-THE-JOB Training: (Food and Beverages)
B Hotel Alabang
05.2015 - 06.2015
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
ON-THE-JOB Training: Housekeeping
B Hotel Alabang
04.2014 - 05.2014
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
Education
Bachelor of Science - Hotel and Restaurant Management
Cavite State University- Main Campus
Indang, Cavite06.2017
Skills
- Team player attitude
- Strong organization
- Customer service expertise
- Scheduling appointments
- Time management
Timeline
Front Desk Staff
The Spa Wellness
07.2019 - Current
Admin Assistant
Imperial Transport and Shuttle Service
11.2018 - 07.2019
Travel Consultant
Integrlobe Technologies
10.2017 - 10.2018
ON-THE-JOB Training (Front Office)
The Bellevue Manila
01.2017 - 03.2017
Food and Beverage Attendant
Tagaytay Highlands
03.2016 - 12.2016
ON-THE-JOB Training: (Food and Beverages)
B Hotel Alabang
05.2015 - 06.2015
ON-THE-JOB Training: Housekeeping
B Hotel Alabang
04.2014 - 05.2014
Bachelor of Science - Hotel and Restaurant Management
Cavite State University- Main Campus
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